Program Experience Manager
The Job Seekers Journey
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 €1,200 per month
About the role
- Support students throughout their journey, ensuring a close, positive and consistent experience
- Foster and activate the student community across contact channels, with a focus on the online environment
- Manage WhatsApp groups and other community spaces
- Support students with their questions, needs and roadblocks
- Conduct regular follow-ups to reinforce rapport, engagement and continuity of support
- Plan and run community initiatives and events, both online and in-person
- Identify opportunities to improve the student journey and experience
- Collaborate with internal teams to ensure an integrated experience
- Record relevant information and ensure continuity of student support
- Contribute ideas to enhance the experience, engagement and community dynamics
Requirements
- Empathy and a people-oriented mindset
- Energy and the ability to drive engagement
- Active listening and interpersonal sensitivity
- Organization and consistency
- Clear and thoughtful communication
- Proactivity and initiative
- Responsibility and commitment
- Adaptability and flexibility
- Team spirit
- Relational maturity
- Notion
- Slack
- Pipedrive
- Google Meet
- Student management platforms
- Google Workspace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
empathypeople-oriented mindsetenergyactive listeninginterpersonal sensitivityorganizationconsistencyclear communicationproactivityadaptability