The Jed Foundation (JED)

Community Manager

• The Community Mental Health Specialist supports The Jed Foundation (JED)’s growing portfolio of programming with community-based organizations (CBOs) across the country, including those participating in the Institute for Youth Mental Health and the JED CBO Program.
• Reporting to the Director, Community Initiatives, this position plays a key role in the implementation of JED’s evidence-based framework for mental health promotion, suicide prevention, and substance misuse prevention within youth and young adult-serving CBOs and municipalities.
• This role is ideal for a mission-driven, systems-minded mental health professional with strong communication, project coordination, and advisory skills.
• The Community Mental Health Specialist collaborates with internal teams and supports external partner engagement, ensuring quality, consistency, and alignment with JED’s approach.

Community Mental Health Specialist

• Support program leads in coordinating partner activities and ensuring organizations move smoothly through program milestones and timelines.
• Coordinate logistics for program engagements, including scheduling focus groups, training series, stakeholder meetings, and coaching calls.
• Prepare and distribute meeting materials, document key takeaways, and track follow-up actions after partner and stakeholder engagements.
• Maintain accurate documentation of community initiatives activities, partner engagement, and program milestones across internal systems, including Salesforce and Asana.
• Manage operational systems by entering and maintaining partner contacts, call notes, and program documentation to support program monitoring and leadership updates.
• Track program activities across community-based organizations, Greek-letter organizations, and municipal partners.
• Compile and maintain program data to support internal reporting, leadership updates, program evaluation, and external reporting needs.
• Ensure program documentation, activity tracking, and milestone reporting remain accurate and up to date across Salesforce, Asana, and other internal systems.
• Work collaboratively with the Vice President of Community Initiatives & Clinical Advising, the Director of Community Initiatives, the Senior Manager of Greek-Letter Organizations, Community Mental Health Specialists, and other JED staff to ensure coordination across CBO-related workstreams.
• Coordinate across internal teams to align tasks, timelines, and program deliverables across multiple initiatives.
• Support internal communication and project coordination to ensure Community Initiatives programs operate efficiently and effectively.

Community Initiatives Coordinator

Manager

• Oversee a portfolio of current grant programs.
• Plan and implement strategies to optimize grant management systems and procedures.
• Understand project deliverables and timelines and translate them into project management tools.
• Assist Project Directors and staff in grant implementation and management.
• Track and reconcile budgeting and resource allocation for each grant.
• Collect, organize and present relevant data and reporting for each grant.
• Prepare interim and final grant report narratives and budget.
• Monitor and evaluate program achievement against target goals.
• Collaborate with the Chief Growth Officer and Development Team members on grant proposals.

Senior Manager, Grant Management

Salesforce Administrator

• Serve as an administrator for JED’s Salesforce NPSP instance, focusing on assigned tasks
• Manage user accounts, profiles, and page layouts as directed
• Implement customizations in Salesforce, including creating and maintaining custom fields, workflows, and validation rules based on provided requirements
• Assist with data integrity by performing regular data cleanup, de-duplication of records, and audits as assigned
• Execute routine and complex data migration, integration, and mass-update tasks using Salesforce Data Loader, Data Import Wizard, or similar tools (e.g., Jetstream)
• Support Salesforce updates and help test new features or third-party applications in sandbox environments before deployments
• Build and maintain reports and dashboards to meet stakeholder requests
• Provide timely and effective technical support to all staff by managing and resolving issues through an internal ticketing system
• Assist in updating and maintaining clear documentation (user guides) for Salesforce processes

Contract Salesforce Administrator

Conversion Rate Optimizer

• Own the performance and optimization of fundraising pages, donation forms, and key conversion paths on JED’s website.
• Build and maintain a conversion optimization roadmap, including A/B testing, UX/UI enhancements, and content/presentation experiments.
• Use analytics, heatmapping, and user behavior data to identify friction points and opportunities to lift conversion rates.
• Collaborate with marketing, development and product teams to ensure all digital assets align with best-practice CRO principles and brand guidelines.
• Support Marketing’s efforts to maintain brand identity, ensuring brand integrity and consistency across JED’s website.
• Partner with Marketing and Development to design landing pages for seasonal campaigns.
• Support paid media and email/SMS campaigns by developing campaign-specific conversion experiences and performance tracking.
• Define, track, and report on key funnel metrics (conversion rates, form completion rates, etc.) and present insights to leadership.
• Evaluate new tools and technologies to improve supporter experience and platform performance.

CRO Digital Strategist

Email Marketing Manager

• Plan, build, and deploy all outbound fundraising, cultivation, and stewardship emails, including newsletters, appeals, match campaigns, Giving Tuesday, and year-end drives.
• Manage automated journeys and triggered flows (e.g., welcome series, new donor onboarding, monthly donor onboarding, lapsed donor reactivation).
• Maintain a master content and deployment calendar to coordinate cross-functional needs (development, programs, advocacy, events).
• Ensure consistent voice, tone, and messaging aligned with JED’s mission.
• Develop and execute strategies to grow JED’s email list through website opt-ins, lead generation campaigns, partnerships, and events.
• Manage audience segmentation and personalization strategies to deliver relevant, timely messages.
• Monitor and improve list hygiene, deliverability, and compliance with CAN-SPAM, CCPA, and other regulations.
• Develop clear and concise creative briefs for designers, writers, and external partners to ensure alignment on goals, messaging, and desired outcomes.
• Translate campaign objectives and fundraising strategies into compelling email concepts, ensuring copy and design reflect JED’s brand voice and emotional resonance.
• Review creative assets with an eye for conversion optimization, accessibility, and mobile responsiveness.
• Use A/B and multivariate testing for subject lines, content, calls-to-action, send times, and segmentation to maximize engagement and conversions.
• Continuously analyze KPIs (open rates, CTR, conversion rates, revenue per send, unsubscribe rates) and apply insights to future sends.
• Collaborate with digital ads and web teams to align messaging and improve donor journeys across channels.
• Present performance insights and optimization recommendations to Marketing and Development leadership on a regular basis.
• Work closely with creative, fundraising, and program teams to translate campaign concepts into high-impact email content.

Community Mental Health Specialist

Community Initiatives Coordinator

Senior Manager, Grant Management

Contract Salesforce Administrator

CRO Digital Strategist

Senior Manager, Email Marketing