Field Service Technician, Coffee Equipment
The J.M. Smucker Co.
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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About the role
- Lead the equipment service business for our customers in Orlando, FL area
- Obtain expert knowledge from our training teams to learn the ins and outs of coffee brewers and equipment.
- Provide best-in-class customer service to maximize customer satisfaction and retention.
- Perform service on equipment including proactive maintenance, installations, equipment removals, asset management, and emergency service requests.
- Manage equipment inventories including scheduled warehouse inventory checks and ordering parts as needed.
- Properly document procedures, including electronic invoices, customer names and contact information, reported quality issues and other related activities.
- Drive and maintain a company vehicle, fully equipped with parts, shelving and more to ensure you are comfortable and successful in your career!
Requirements
- High School Diploma or equivalent
- Strong customer service skills
- Basic computer skills, including Microsoft Office
- Valid driver’s license and clean driving record
- Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis
- Ability to work on-call hours at least once a month. (On-call duties are covered on a rotating 4-week schedule)
- Ability to travel for maintenance coverage in other parts of Florida as needed (could be monthly travel)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
equipment serviceproactive maintenanceinstallationsequipment removalsasset managementemergency service requestsinventory managementdocumentation procedureslifting up to 75 pounds
Soft Skills
customer servicecustomer satisfactioncommunicationproblem-solvingteam collaboration
Certifications
High School Diplomavalid driver’s license