The Institute for Study Abroad

Program Assistant

• Act as an ambassador for IFSA and the country and share enthusiasm for local culture
• Help students feel welcome and assist with understanding the local culture and environment.
• Support students with practical tasks such as obtaining a public transport card and getting a phone plan.
• Accompany students to activities, events, and excursions.
• Confirm participation of lecturers and guest speakers and ensure classroom spaces are properly equipped.
• Be able to support students in crisis during program terms.
• Handle student incidents by sending detailed reports to the Student Experience Manager.
• Ensure students have downloaded and registered on the Alert Media App.
• Document all spending, save receipts, and prepare a petty cash report.
• Organize the farewell activity and create a post-program document outlining what went well (WWW) and what could be even better if (EBI).
• Attend and review relevant training materials - including Health and Safety 101 and Emergency Response
• Contribute to emergency response and student incident management based on established protocols.
• Participate in after-hours emergency response, as needed during on-call hours.

Program Assistant, Part-Time

Digital Marketing

• Assist with routine database hygiene by auditing CRM records, identifying and merging duplicate contacts/accounts, and standardizing mis formatted fields (e.g., phone numbers, email addresses, and URLs).
• Perform regular data-cleansing sweeps to purge invalid email bounces, standardize naming conventions, and flag incomplete records for further enrichment by senior team members.
• Monitor inbound lead queues, manually routing unassigned or misrouted leads to the correct regional or enterprise sales representatives based on established territory rules.
• Maintain lead lifecycle accuracy by updating contact statuses, lead scores, and stage progressions as records advance through the pipeline, ensuring reporting dashboards reflect real-time activity.
• Assist in list-building and segmentation for email campaigns by exporting targeted contact lists from the CRM and verifying that all included leads meet required demographic criteria.
• Help prepare weekly engagement reports and dashboards by pulling standard CRM reports, compiling data into reporting platforms, and flagging outliers (e.g., abnormal web traffic patterns, UTM-tagged campaign performance discrepancies, or conversion-rate fluctuations) for marketing leadership to review.
• Contribute to process documentation by updating quick-reference guides and standard operating procedures (SOPs) for common CRM tasks as workflows evolve.
• Build, revise, and deploy email campaigns and automated nurture workflows in HubSpot, assisting with audience segmentation, A/B testing, and basic performance reporting to improve subscriber engagement and conversion.
• Publish and categorize website content (pages, blogs, resources) in IFSA’s WordPress CMS, ensuring accurate tags, SEO metadata, and timely refreshes.
• Manage and audit IFSA’s external presence by updating program and service listings across third-party review platforms and directories to ensure accuracy and consistency.
• Collaborate cross-functionally with colleagues across IFSA departments to gather content requirements, align messaging, and support integrated marketing initiatives.
• Support day-to-day marketing operations with additional ad-hoc projects and administrative tasks as assigned, contributing to the overall efficiency and responsiveness of the marketing team.

Program Assistant, Part-Time

Digital Marketing Operations Intern