The Home Depot

HR Service Center – Resolution Expediter

The Home Depot

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $24 per hour

About the role

  • Supports The Home Depot's HR Service Center in providing excellent customer service.
  • Resolves customer issues such as associate pay and other HR-related transactions.
  • Communicates resolution to appropriate parties and identifies problems to escalate.
  • Takes ownership of customer issues providing complete end-to-end issue resolution.
  • 80% Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution.
  • 20% Customer issue resolution including follow-up to internal and external resources.
  • Other activities as assigned by leadership.

Requirements

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  • 2 years of relevant work experience.
  • HR experience preferred in a contact/shared service environment.
  • Demonstrated excellence in organization, time management and oral and written communication skills.
  • Demonstrated excellence in interpersonal and customer service skills.
  • Strong attention to detail and ability to clearly and concisely document research notes and details related to issue resolution required.
  • Ability to understand and follow multiple complex processes.
  • Negotiating/Influencing skills.
  • Excellent verbal and written skills.
  • Attention to quality and detail.
  • Microsoft Windows/Office proficient.
  • Proficient typing/keyboarding skills.
  • Multi-tasking capability/Time and Case Management skills.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR experienceissue resolutioncustomer servicetime managementnegotiating skillsattention to detaildocumentation skillsmulti-taskingcase management
Soft Skills
interpersonal skillsoral communicationwritten communicationorganizational skillscustomer interactionproblem-solvingownershipinfluencing skills