Customer Service Consultant
The Home Depot
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • United States
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Salary
💰 $19 per hour
About the role
- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy.
- Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Documents details of customer interaction into system.
- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- College Degree preferred.
- 3 or more years of customer service or retail sales experience is preferred.
- Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
- Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer.
- Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made.
- Demonstrated ability to effectively communicate with customers.
- Possesses effective listening, speaking and writing skills.
- Skilled at adjusting communication style to meet audience needs and expectations.
- Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company.
- Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot.
- Comfortable with making decisions independently.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder placementorder follow-uperror reconciliationtranscriptionmultitaskingchattingmessagingcommunication
Soft skills
effective communicationlistening skillsspeaking skillswriting skillsadaptabilityproblem-solvingresponsibilitycustomer engagementcontinuous learningindependent decision-making