About the role
- Provide expert consultation utilizing 2020 kitchen design services
- Ensure high-quality kitchen designs and consistently meet/exceed performance metrics
- Deliver expert guidance and professional support throughout the customer journey
- Answer store associate product knowledge and configurator calls
- Make open quote customer calls
- Manage a positive customer experience and deliver the right product for the right price
- Handle high value order, Blueprint work, and Pro Account sales
Requirements
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- Advanced working knowledge of 2020 Design Software
- Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Excellent written and verbal communication skills
- Previous customer service contact center experience or retail sales experience
- Consultative selling experience, ability to drive sales
- Previous experience working with Blueprints
- Experience working with outside Pro sales representatives (PAR's) and managed accounts
- Effective multi-tasking skills necessary for multi-channel customer contact
- Passion for providing customers with excellent service to meet their unique needs
- Ability to perform responsibilities of the role with minimal supervision.
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
2020 Design SoftwareMicrosoft Office Suitepresentation softwareBlueprint workconsultative sellingcustomer serviceretail salesmulti-tasking
Soft skills
collaborationcommunicationcustomer experiencesales drivingpassion for serviceindependence