The Hershey Company

Social Media Analyst

The Hershey Company

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Respond to consumers who contact us via social media within our two-hour SLA window.
  • Apply existing categorizations to inbound messages from consumers within our social media monitoring platform Sprinklr.
  • Enter relevant consumer data obtained via social media into our case management system Astute.
  • Resolve consumer issues according to existing Consumer Relations procedures.
  • Add and/or edit information in Sprinklr as needed to keep the system up-to-date.
  • Work with brand leaders to pull relevant data within the requested parameters across platforms in a timely manner.

Requirements

  • Bachelor’s degree in Communications, Business Administration, Marketing, PR or English.
  • Must have 2 to 4 years of experience in a customer service role.
  • Must have previous experience with social media customer service
  • Must be amenable to a full night shift schedule from 8pm to 5am.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
social media customer servicedata entrycase management
Soft Skills
communicationproblem-solvingtime management