Customer Experience Manager
The Hershey Company
full-time
Posted on:
Location Type: Office
Location: Hershey • Pennsylvania • United States
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About the role
- Responsible for the project management and facilitation of all key customer events held physically utilizing the GCIC as outlined in the Hershey Insights Centers Meeting Playbook.
- Work with cross functional internal teams to streamline processes, improve team efficiencies, manage logistics, and drive retailer solutions.
- Evaluate and manage all agenda deliverables to ensure positive representation of Hershey.
- Leverage internal and external business partners’ capabilities to identify resources and efficiencies.
- Effectively present all subject matter expert areas to external and internal customers as a replacement for any internal subject matter experts.
- Attend share groups as appropriate to benchmark capabilities versus other non-competing CPG’s.
- Provide governance of the process utilizing the GCIC capabilities including training, coaching and execution of customer meetings.
Requirements
- Proven ability to broadly impact organizations and drive sustainable growth
- Retail solutions experience within the CPG Industry
- Ability to operate in an ambiguous environment
- Strong problem solving and project management skills, proven ability to work on multiple assignments at once
- Possess strong mechanical and electronic knowledge with an ability to problem solve quickly under pressure
- Ability to lift 50lbs
- Previous Category Management, Marketing, or Account Management Experience
- Proven planning and project management abilities
- Effective communication skills in all settings including written, verbal and presentation based
- Bachelor's Degree Required
Benefits
- Health insurance
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementlogistics managementcategory managementmarketingaccount managementproblem solvingmechanical knowledgeelectronic knowledgepresentation skillsplanning
Soft Skills
communication skillsteam efficiency improvementcross-functional collaborationability to operate in ambiguitygovernancecoachingtrainingcustomer engagementstakeholder managementadaptability