The Helper Bees

Product Manager

• Create experiences that turn first-time users into lifelong advocates—across web, phone, mail, and in-person touchpoints.
• Own and optimize the end-to-end D2C funnel, balancing digital engagement with offline channels like direct mail, outbound engagement campaigns, and provider interactions.
• Partner cross-functionally with marketing and operations to develop high-performing outbound initiatives—from scripts and call cadences to personalized outreach content.
• Define and execute a roadmap that fuses data, empathy, and storytelling to drive conversion and emotional connection.
• Use experimentation and insight to continually refine what makes consumers not just act—but care.
• Leverage AI tools to accelerate research, personalization, and campaign design while maintaining a human touch.
• Be the voice of the consumer, constantly advocating for what makes the experience more intuitive, inspiring, and delightful.

Copywriter

• Develop a deep understanding of our audiences and the long-term care ecosystem.
• Conduct research, interviews, and internal kickoffs to inform high-quality, insight-driven content.
• Write and edit copy for a range of deliverables — including ebooks, case studies, white papers, blogs, web pages, social media, pitch decks, and email campaigns.
• Simplify complex or technical topics into clear, engaging narratives that resonate with the target audience.
• Collaborate closely with Marketing, Product, and Client Success teams to align messaging across channels and audiences.
• Incorporate SEO best practices to strengthen organic reach and site performance.
• Maintain brand consistency across all content, upholding voice, tone, and messaging guidelines.
• Participate in brainstorming sessions and contribute creative ideas for campaigns, storytelling, and content strategy.
• Monitor and analyze content performance to continuously optimize engagement and conversion.

Marketing Copywriter

Customer Support

• Call prospective customers and help them understand what we do and how we can help them
• Help troubleshoot problems with customers and providers
• Work with our development team on any requests on changes to any of our products
• Contribute ideas on how to streamline any of our customer service/success procedures
• Maintain a high level of customer satisfaction as measured by customer feedback surveys and NPS
• Engage prospective clients and collaborate with internal teams to enhance products and customer experience
• No supervisory responsibilities

Customer Service Associate, Bilingual, English/Spanish

Operations

• Orchestrate security, IT, FinOps, and operational excellence initiatives
• Align contributions from internal and external partners into prioritized tickets, timelines, and measurable deliverables
• Run the operating system for security and IT: roadmap, dashboards, and risk cadence
• Establish views across progress, spend, incidents, and risks for leadership
• Define sequencing, plans, and success metrics to ensure work lands and sticks
• Guide technical automation work (scripts, controls, policies) to improve device management, provisioning, and compliance
• Ensure implementation of baseline security controls (encryption, MFA, endpoint checks)
• Maintain alignment to regulatory and client requirements through program oversight
• Launch FinOps discipline: baseline unit costs, assign owners, and identify savings targets
• Drive measurable cloud efficiency improvements (5–10% per-unit savings within six months)
• Introduce and operationalize post-mortems, initial SLOs, and weekly risk/spend reviews
• Amplify VP of Technology by closing orchestration gaps and accelerating execution speed
• Build and maintain the operating framework that keeps THB 3.0 milestones on track
• Serve as the primary integrator of technical operations workstreams into leadership decision-making

Technical Strategy and Operations Lead

Graphics Designer

• Lead the design team, providing guidance, support, and mentorship to junior designers.
• Develop and maintain brand guidelines, ensuring consistency and adherence across all marketing materials and channels.
• Create a wide range of marketing materials, including but not limited to, digital ads, brochures, presentations, social media graphics, and website assets.
• Ensure consistency of style in all designs, aligning with brand identity and target audience preferences.
• Distill complex concepts and information into visually engaging and easily digestible graphics.
• Present rough drafts to project stakeholders and implement changes based on feedback.
• Support the product team with UI/UX design, ensuring a seamless and intuitive user experience for our digital products.
• Create client-facing materials to explain the benefits and value proposition of our products and services.
• Stay up-to-date with industry trends and best practices in graphic design, bringing fresh ideas and innovative approaches to our design projects.
• Other duties as assigned/necessary

Product Manager

Marketing Copywriter

Customer Service Associate, Bilingual, English/Spanish

Technical Strategy and Operations Lead

Senior Graphic Designer