The Helper Bees

Account Manager

• Support account management for enterprise level clients
• Build and maintain relationships with plan partners
• Manage projects tied to assigned accounts
• Ensure client requests, escalations, and concerns are handled in a professional, efficient, and timely manner
• Play a key role in coordinating across internal teams and delivering accurate reporting to support account performance.
• Assist in tracking and documenting CMS compliance requirements, state Medicaid variations, and LTCI policy provisions that impact service delivery.
• Partner with internal operations, compliance, and data teams to ensure government program benefit fulfillment meets contractual SLAs and regulatory standards.
• Monitor utilization, member engagement, and benefit performance metrics specific to government-sponsored and LTCI lines of business.
• Lead or support all client meetings with existing clients, taking charge of agenda development, allocation of follow-up tasks, and the efficient management of account teams to ensure optimal client engagement and satisfaction.
• Compile and analyze data on a daily, weekly, monthly, and annual basis and be able to apply critical thinking to client reporting

Account Coordinator, LTCI

Implementation Specialist

• Lead the end-to-end implementation of newly sold services for enterprise partners
• Project manage the implementation of THB services for insurance carriers
• Document requirements, prepare and execute against task lists
• Provide routine status updates, and take personal accountability to drive towards committed dates
• Report implementation progress to the Director of Implementation
• Advance and evolve implementation team efficiencies, artifacts, and processes

Senior Implementation Specialist

• Support account management for enterprise clients on Government Programs team
• Build and maintain relationships with plan partners
• Manage projects for assigned accounts
• Ensure client requests are handled efficiently
• Collaborate with internal teams for accurate reporting

Account Coordinator

Engineering Manager

• Join and lead the Data Engineering and Analytics team
• Manage and develop a high-performing team of Data Engineers and Analysts
• Collaborate with cross-functional stakeholders to drive improvements in data processes and systems
• Establish clear, achievable goals for your team
• Act as a technical leader for the team, ensuring high-quality, scalable, and optimized software systems
• Monitor team performance and development

Data Engineering Manager

Account Executive

• Conduct outbound calls to engage senior adults
• Build and maintain positive customer relationships
• Educate customers about product benefits
• Meet and exceed sales targets by converting leads
• Collaborate with sales team to improve strategies

Inside Sales Representative

Analytics Engineer

• Own problems end-to-end from ambiguous business questions to stable technical solutions
• Act as a technical architect and strategic thought partner
• Partner with senior stakeholders to define success metrics
• Design technical approach and build production-ready data systems
• Translate business needs into well-modeled data foundations
• Lead A/B test design, statistical evaluation, and causal analysis
• Translate complex analytical findings into clear, actionable recommendations
• Establish modeling, documentation, and data quality standards

Account Coordinator, LTCI

Senior Implementation Specialist

Account Coordinator

Data Engineering Manager

Inside Sales Representative

Senior Analytics Engineer