Operations & Data Support Analyst
The Hello Team
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Download and organize client energy bills for processing
- Accurately enter data into spreadsheets and internal systems
- Review systems to confirm invoices are submitted correctly and follow up on discrepancies as needed
- Prepare and compile commission reports for the Bookkeeper
- Support backend operational tasks to ensure smooth deal closure and team efficiency
- Maintain accurate records of client documentation and transaction history
- Perform data validation and reconciliation to ensure billing and commission accuracy
- Coordinate with operations teams to resolve discrepancies and prevent processing delays
- Perform other tasks related to the position
Requirements
- Proficient level of English (written and spoken)
- Strong interpersonal and phone communication skills with excellent customer service approach
- Strong numerical aptitude with a high level of accuracy
- Detail-oriented with the ability to identify discrepancies and ensure data integrity
- Solid problem-solving skills and analytical thinking ability
- Quick learner with the ability to grasp new concepts and systems efficiently
- Highly organized, responsible, and dependable
- Comfortable using basic spreadsheet formulas (advanced formulas not required)
- Ability to create, update, and manage spreadsheets independently
- Strong confidence and competence when working with numbers
- Proficiency in Microsoft Office (Word, Excel, Outlook and Microsoft Excel and Google Sheets)
- Out-of-the-box thinker with a reliable, self-motivated, and confident approach; quick learner with a positive attitude
- Sound judgment and the capacity to comprehend and execute instructions promptly with minimal supervision
- Ability to work in alignment with U.S. Eastern Time (New York time) business hours
- Interested in long-term career opportunities
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
Benefits
- 100% remote work
- Great work environment with potential for growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrydata validationdata reconciliationnumerical aptitudespreadsheet managementcommission reporting
Soft Skills
interpersonal skillscommunication skillscustomer servicedetail-orientedproblem-solvinganalytical thinkingorganizational skillsself-motivatedreliablequick learner