The Hartford

Property Claims – Quality and Improvement Consultant

The Hartford

full-time

Posted on:

Location Type: Hybrid

Location: Arizona • Colorado • United States

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Salary

💰 $78,800 - $118,200 per year

About the role

  • The Property Quality and Improvement Consultant ~ Claims Quality Solutions (CQS) is responsible for auditing damage estimates across the Property Claim line of business, with a specific focus on building estimates completed by OCRs, Independent Adjusters, Preferred Vendors, and Inside Claim Handlers.
  • Add value to our Claim Excellence, Field Operations, and Performance Analytics organizations through accurate, timely audit processes and high‑quality, impactful reporting.
  • Ensure the accuracy and consistency of reinspection reviews, audit processes, and reporting.
  • Identify, develop, and implement audit and reporting enhancements where appropriate.
  • Partner effectively with RIS team members to deliver calibrated results, including a thorough review of all relevant information such as estimates, file notes, photos, reporting conclusions, EQI ratings, and dollar variances.
  • Consult, influence, and partner effectively with Claim Operations, Claims Supplier Management, Training, and Performance Analytics organizations.
  • Stay current on issues that may impact the team, including industry and marketplace trends, organizational strategy, and leadership priorities.
  • Demonstrate key leadership competencies in the day‑to‑day execution of CQS objectives, including self‑development, building partnerships, and driving execution.
  • Successfully execute the agreed‑upon RIS operating plan, including ad hoc activities and targeted reviews, throughout the year.
  • Demonstrate and promote an “open for business” and “customer service” mindset within CQS.
  • Produce timely reports across all estimating sources within the Quality and Improvement Consultant’s territory.
  • Participate in CAT activity and other special projects as an on‑call resource.
  • Produce high‑quality, impactful reports that clearly articulate audit findings, identify trends, highlight strengths and opportunities, and include an appropriate level of root‑cause analysis.
  • Clearly present data and supporting analysis, integrating information from other sources (e.g., Actuary, other CQS work) to test and/or validate RIS findings.
  • Clearly articulate and apply the DQI (Define, Quantify, Inform) methodology in reinspection reports.

Requirements

  • Minimum of 5 years of Property claims and estimating experience required.
  • Large Loss/Major Case experience preferred.
  • Bachelor’s degree preferred.
  • Working knowledge of Xactimate and other estimating tools used by Claim Handlers, Team Leaders, Managers, and Quality and Improvement Consultants.
  • Working knowledge of ECOS, EDM, and related automation tools and processes.
  • Advanced building estimation technical skills, with strong industry knowledge related to building repairs and the applicable legal and regulatory environment.
  • Proficiency in Excel with experience in data analysis and trend identification.
  • Demonstrated business expertise in claim handling skills and decision‑making capabilities.
  • Strong internal and external customer service orientation.
  • Self‑motivated with a demonstrated commitment to excellence.
  • Results‑driven mindset that fosters positive teamwork and strong working relationships.
  • Effective written and verbal communication, with the ability to influence team members and business partners.
  • Strong analytical, writing, and presentation skills.
  • Overnight travel required: approximately 30–40%.
Benefits
  • A company vehicle is provided
  • Competitive salary
  • Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
property claims experiencebuilding estimationdata analysistrend identificationaudit processesroot-cause analysisXactimateECOSEDMreporting
Soft Skills
customer service orientationself-motivatedresults-driven mindseteffective communicationanalytical skillswriting skillspresentation skillsteamworkinfluencing skillspartnership building
Certifications
Bachelor's degree