The Hartford

Director, Change, Adaptability & Communication – Global Specialty

The Hartford

full-time

Posted on:

Location Type: Hybrid

Location: Hartford • Connecticut • Massachusetts • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $134,800 - $202,200 per year

Job Level

Lead

About the role

  • Champion adaptability and a positive change mindset across teams, driving accountability and sustained adoption.
  • Design and implement strategies that reduce resistance and accelerate adoption of key initiatives.
  • Act as a transformation coach, reinforcing leader accountability for adoption while supporting employees through change.
  • Stay attuned to cultural and behavioral misalignments to ensure leadership team is positioned to reinforce change outcomes.
  • Balance strategic oversight with hands on support to reinforce momentum and amplify results.
  • Lead cross-functional teams in the development and execution of change management plans.
  • Operate within a decentralized change model, where agile teams own day-to-day change execution.
  • Establish structure, standards and expectations that enable teams to drive effective change.
  • Partner with business, product, and technology to align transformation efforts.
  • Translate complex changes into clear, user-centered communication that drives understanding and adoption.
  • Build transparent and cohesive communication strategies that create predictability and consistency across initiatives and teams.
  • Ensure technology implementations are aligned and supported by deliberate user adoption strategies and communication plans.
  • Leverage best-practices, data-driven insights and observations that continuously assess what is working, what is not and why.

Requirements

  • 7+ years of Wholesale Underwriting experience within a carrier; Global Specialty experience strongly preferred.
  • 5+ years of proven leadership within guiding teams through large-scale, continuous change—setting vision, inspiring teams, and driving accountability.
  • 5+ years leading or supporting technology and process transformation initiatives.
  • 7+ years of extensive experience executing complex projects, managing deadlines, and driving results.
  • 7+ years of strong background in change management or organizational development, including planning, execution, and measurement.
  • Hands-on experience with change frameworks such as ADKAR, Prosci, Kotter, or Change Consulting.
  • Strong understanding of Agile principles and decentralized change models where delivery teams own day‑to‑day execution.
  • Demonstrated adaptability, agility, and responsiveness across evolving business needs; able to partner with HR, Training, and leadership to support change adoption (e.g., workforce planning, training).
  • Exceptional communication skills—able to “storytell” by translating complex ideas into clear, compelling messages that inspire change.
  • Strong collaboration and influence skills with the ability to navigate matrixed environments, build trust with senior leaders, and act as a strategic thought partner.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
  • Short-term or annual bonuses
  • Long-term incentives
  • On-the-spot recognition
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Wholesale Underwritingchange managementorganizational developmentproject managementADKARProsciKotterAgile principleschange frameworksdata-driven insights
Soft Skills
adaptabilityagilitycommunicationcollaborationinfluencestorytellingleadershipaccountabilitystrategic thinkingproblem-solving