Complex Claims Unit Specialist – Environmental Claims
The Hartford
full-time
Posted on:
Location Type: Hybrid
Location: Connecticut • Illinois • United States
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Salary
💰 $107,600 - $161,400 per year
About the role
- Claim Specialists are able to independently and timely manage all aspects of the most complex, high-value claims while exhibiting a detailed knowledge of the claim, a well-reasoned analytical focus and a clear strategy for resolution.
- The candidate must share their expertise and contribute to broader claim goals by participating in audits, projects and training initiatives.
- Provide proactive communications to customers and business partners in the management and resolution of claims;
- Respond to inquiries from customers and provide superior customer service;
- Review and analyze multiple complex policies and coverage parts (including general liability, umbrella/excess liability and affirmative pollution coverages);
- Write and articulate clear, concise and accurate coverage positions;
- Conduct investigations regarding claims and/or lawsuits;
- Effectively manage litigation and counsel, inclusive of litigation planning/budgeting, and proactively position claims for resolution;
- Develop and persuasively articulate complex coverage, liability and damage assessments;
- Provide detailed impactful recommendations to leadership;
- Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers;
- Conduct complex negotiations and articulate coverage/liability positions;
- Attend mediations and trials as necessary;
- Proactively manage accurate expense, reserve and financial transactions;
- Consistently maintain up-to-date claims metrics.
Requirements
- 5+ years general liability claim handling experience with environmental or other latent injury claims or claims under affirmative pollution coverages;
- Experience in handling affirmative/defensive risk transfer; including additional insured tenders;
- Excellent verbal and written communication skills;
- Excellent analytical and critical thinking ability;
- Ability to present in a roundtable setting with a well-reasoned and analytical evaluation;
- Superior customer service skills and active listening skills;
- Proven track record of prioritizing and managing multiple responsibilities;
- Proven track record of effective negotiations/settlement of high-value general liability claims;
- Demonstrated negotiation and conflict resolution skills;
- Proficiency with MS Office, especially Word and Excel;
- Proficiency handling litigated claims;
- Active Property & Casualty State Insurance Adjuster license or ability to obtain licensing within 3 months of hire.
Benefits
- Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
general liability claim handlingenvironmental claimslatent injury claimsaffirmative pollution coveragesrisk transfernegotiationslitigated claimsclaims metricscoverage assessmentsdamage assessments
Soft Skills
verbal communicationwritten communicationanalytical thinkingcritical thinkingcustomer serviceactive listeningnegotiation skillsconflict resolutionprioritizationpresentation skills
Certifications
Property & Casualty State Insurance Adjuster license