Customer Care Representative
The Hartford
full-time
Posted on:
Location Type: Remote
Location: Florida • Texas • United States
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Salary
💰 $48,000 - $72,000 per year
About the role
- Provide excellent customer service by answering customer questions about disability and leave management claims.
- Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
- Promote digital self service capabilities.
- Utilize multiple computer applications to accurately document claim information.
- Take ownership to ensure that we go above and beyond to service each caller's needs.
Requirements
- A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
- Ability to work in a fast-paced complex environment while navigating multiple programs.
- Problem solving and critical thinking skills with strong attention to detail.
- High School Diploma or equivalent experience required.
- Spanish bilingual a plus.
Benefits
- Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
- 25 days paid time off in your first full year of service and Paid Holidays
- Tuition reimbursement, Student Loan Paydown Program
- 401K
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproblem solvingcritical thinkingattention to detailownership
Certifications
High School Diploma