Assistant Director, Relationship Management
The Hartford
full-time
Posted on:
Location Type: Hybrid
Location: Hartford • Connecticut • Illinois • United States
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Salary
💰 $120,000 - $180,000 per year
Job Level
About the role
- Lead and coach a team of Relationship Managers, fostering engagement, professional growth, and an inclusive environment.
- Execute strategies that drive profitable growth, persistence, and exceptional customer experience across a portfolio of national accounts.
- Oversee renewal readiness, stewardship, and performance guarantee delivery, ensuring all client commitments are met on time.
- Orchestrate collaboration with underwriting, claims, billing, technology, and reporting teams to deliver integrated client solutions.
- Serve as the initial escalation point for complex client and broker issues and drive timely, effective resolution.
- Champion continuous improvement initiatives to enhance relationship management processes and best practices.
- Ensure market-facing activation plans are met, supporting ongoing customer and enrollment strategies.
- Track and report on team performance, upcoming renewals, escalated issues, and add-issue projections.
- Ensure all direct reports maintain required licenses for their territories and support ongoing professional development.
- Deliver clear leadership messaging, represent the field perspective to internal partners, and facilitate team huddles and 1:1s.
Requirements
- 5+ years of experience in group benefits account management, claims, or underwriting (employee benefits industry preferred).
- Prior leadership experience preferred.
- Strong financial acumen and understanding of employee benefits products and services.
- Demonstrated ability to build and maintain marketplace relationships.
- Effective communication skills with strength in writing, conflict resolution, and critical thinking.
- Proven coaching and feedback abilities.
- Experience collaborating across organizational lines to deliver results.
- Commitment to responsive customer service and continuous improvement.
- Willingness to travel within assigned territory and for select national events (up to 25%).
- Required to hold or obtain licenses for all states with in-force cases for direct reports.
Benefits
- Bonuses
- Long-term incentives
- On-the-spot recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclaimsunderwritingfinancial acumenemployee benefits productscustomer servicecontinuous improvementcoachingconflict resolutioncritical thinking
Soft skills
leadershipcommunicationrelationship buildingcollaborationprofessional developmentengagementproblem solvingteam performance trackinginclusive environmentstrategic execution
Certifications
licenses for employee benefits