Claim Consultant – Complex Claims
The Hartford
full-time
Posted on:
Location Type: Hybrid
Location: Hartford • Arizona • Connecticut • United States
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Salary
💰 $84,800 - $127,200 per year
About the role
- Managing a caseload of litigated and non-litigated construction claims under commercial general liability policies.
- Conducting investigations and analyzing and evaluating the information learned.
- Making coverage determinations and communicating written position(s) to insureds and other required parties.
- Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment.
- Presenting cases to management for expense or indemnity reserve authority above established authority levels.
- Developing and implementing resolution strategies to achieve high quality outcomes.
- Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review.
- Attending trials and mediations, as necessary.
- Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives.
- Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
- Working with business partners to evaluate and address claim trends and developments.
- Addressing inquiries from agents and policyholders and providing superior customer service.
Requirements
- Bachelor’s degree preferred, law degree a plus or commensurate experience
- Minimum of five years handling complex litigated construction defect and property damage matters
- Familiarity with owner and contractor-controlled insurance policies and programs as well as wrap policies, is a plus
- High level of discipline, results-oriented and able to focus on bottom line results
- Superior analytical ability and organizational skills
- Excellent oral and written communication skills
- Excellent strategic thinking ability and execution skills
- Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws
- Full command of damages issues relative to high value construction defect and property damage claims
- Strong ability to analyze coverage and liability issues, manage time limit demands and assess extra contractual exposures and other issues of complexity
- Ability to communicate thoughts clearly and concisely, and to influence and persuade others
- Superior interpersonal skills
- Ability to exceed expectations and influence others to do the same
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
litigated construction claimsnon-litigated construction claimscoverage determinationsexpense reservesindemnity reserveslitigation planningbudgetingbill reviewanalytical abilitytechnical claim handling
Soft skills
results-orientedorganizational skillsoral communicationwritten communicationstrategic thinkingnegotiationinterpersonal skillsinfluencepersuasioncustomer service
Certifications
Bachelor's degreelaw degree