Auto/General Liability Consultant – TPA Services
The Hartford
full-time
Posted on:
Location Type: Hybrid
Location: Hartford • Connecticut • Illinois • United States
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Salary
💰 $107,600 - $161,400 per year
About the role
- Conduct investigations, analyze and evaluate information learned
- Make coverage determinations and communicate written position(s) to insureds and other required parties
- Within prescribed authority levels, set appropriate expense and indemnity reserves and monitor on a regular basis for any needed adjustment
- Present cases to management for reserve authority above established authority levels
- Develop and implement resolution strategies to achieve high quality outcomes
- Proactively manage litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review
- Attend trials and mediations as necessary
- Contribute to broader claim and enterprise goals by participating in audits, projects and product development initiatives
- Prepare comprehensive reports and deliver presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
- Provide assistance and expertise to TPAs with coverage and liability analysis, time limit demands, extra contractual exposure evaluations and other issues of complexity
- Work with business partners to evaluate and address claim trends and developments
- Address inquiries from agents and policyholders, providing superior customer service
- Travel required up to 10% (must be approved by management)
Requirements
- Minimum of 8 years of functional claim experience in business/commercial auto or general liability required.
- Experience in both business/commercial auto and general liability strongly preferred.
- Excellent knowledge of all aspects of claim handling within business/commercial auto or general liability; specifically including large loss expertise and complex litigated coverage and liability matters required
- Supervisory expertise and effective time management skills (i.e., ability to manage multiple TPA handlers, matters and priorities)
- Ability and desire to mentor and coach
- Experience handling Canadian claims, Michigan PIP claims, Property, Ocean Marine and/or Professional Liability claims a plus but not required
- Excellent communication skills, both oral and written
- Superior analytical ability, strategic thinking ability and execution skills
- Strong negotiation skills and advanced technical claim handling skills
- Ability to communicate thoughts clearly and concisely, and to influence and persuade others
- Bachelor’s Degree or equivalent work experience required
- Professional Designation such as CPCU, SCLA, or AIC preferred
Benefits
- Other rewards may include short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claim handlinglitigation managementcoverage analysisliability analysislarge loss expertisecomplex litigated coveragebudgetingbill reviewreport preparationpresentation skills
Soft skills
time managementmentoringcoachingcommunicationanalytical abilitystrategic thinkingnegotiationinfluencingpersuasioncustomer service
Certifications
CPCUSCLAAIC