Auto/General Liability Consultant – TPA Services
The Hartford
full-time
Posted on:
Location Type: Hybrid
Location: Hartford • Connecticut • Illinois • United States
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Salary
💰 $107,600 - $161,400 per year
About the role
- Conduct investigations, analyze and evaluate information learned
- Make coverage determinations and communicate written position(s) to insureds and other required parties
- Within prescribed authority levels, set appropriate expense and indemnity reserves and monitor on a regular basis for any needed adjustment
- Present cases to management for reserve authority above established authority levels
- Develop and implement resolution strategies to achieve high quality outcomes
- Proactively manage litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review
- Attend trials and mediations as necessary
- Contribute to broader claim and enterprise goals by participating in audits, projects and product development initiatives
- Prepare comprehensive reports and deliver presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
- Provide assistance and expertise to TPAs with coverage and liability analysis, time limit demands, extra contractual exposure evaluations and other issues of complexity
- Work with business partners to evaluate and address claim trends and developments
- Address inquiries from agents and policyholders, providing superior customer service
- Travel required up to 10% (must be approved by management)
Requirements
- Minimum of 8 years of functional claim experience in business/commercial auto or general liability required.
- Experience in both business/commercial auto and general liability strongly preferred.
- Excellent knowledge of all aspects of claim handling within business/commercial auto or general liability; specifically including large loss expertise and complex litigated coverage and liability matters required
- Supervisory expertise and effective time management skills (i.e., ability to manage multiple TPA handlers, matters and priorities)
- Ability and desire to mentor and coach
- Experience handling Canadian claims, Michigan PIP claims, Property, Ocean Marine and/or Professional Liability claims a plus but not required
- Excellent communication skills, both oral and written
- Superior analytical ability, strategic thinking ability and execution skills
- Strong negotiation skills and advanced technical claim handling skills
- Ability to communicate thoughts clearly and concisely, and to influence and persuade others
- Bachelor’s Degree or equivalent work experience required
- Professional Designation such as CPCU, SCLA, or AIC preferred
Benefits
- Other rewards may include short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claim handlinglitigation managementcoverage analysisliability analysislarge loss expertisecomplex litigated coveragebudgetingbill reviewreport preparationpresentation skills
Soft Skills
time managementmentoringcoachingcommunicationanalytical abilitystrategic thinkingnegotiationinfluencingpersuasioncustomer service
Certifications
CPCUSCLAAIC