The Gupta Group

Operations

• Functions as the strategic business leader of the hotel’s operational departments
• Oversees the daily operations of a dual-branded property operating as Courtyard by Marriott and TownePlace Suites by Marriott
• Works closely with the General Manager to ensure both hotels achieve operational excellence, strong financial performance, and exceptional guest satisfaction
• Ensures compliance with brand standards, operational policies, and service culture established by Marriott
• Monitors guest satisfaction scores, survey feedback, and online reviews to identify opportunities for service improvement
• Supports the development and execution of the annual operating budget and business plan

Director of Operations