The Growth Partner

Director of Customer Success Operations

The Growth Partner

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 $150,000 - $230,000 per year

Job Level

Lead

About the role

  • Manage the day-to-day execution of the Customer Success department
  • Build and enforce clear operating rhythms for a remote-first team
  • Stay on top of team members constantly and ensure tasks move forward
  • Own onboarding process quality and implementation
  • Enforce SOPs, scripts, QA standards, and escalation rules
  • Track execution against backlog items and make sure projects actually get finished
  • Identify blockers, weak performers, process drift, and communication breakdowns early
  • Improve visibility across team activity, issues, and accountability
  • Run performance management for Customer Success and onboarding team members
  • Tighten communication systems so work is not trapped in DMs, vague updates, or duplicated channels
  • Make sure sales-to-onboarding-to-Customer Success handoffs are clear and consistent
  • Create a culture of truth, speed, ownership, and directness

Requirements

  • Extremely strong operator with 5+ years in Customer Success, Onboarding, Implementation, or Operations leadership
  • Naturally high-accountability
  • Comfortable being direct with people
  • Able to manage remote teams without losing control
  • Strong at enforcing process, not just designing it
  • Fast-moving, organized, and hard to bullshit
  • Comfortable inspecting details without getting lost in them
  • Strong judgment around people, priorities, and execution quality
  • Experience managing remote teams directly
Benefits
  • $150k-$230k/year cash + strong result-based incentives
  • Direct mentorship and exposure to founders
  • Remote flexibility
  • Relocation to Dubai will be supported for proven high performers once operational impact is demonstrated
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
high-accountabilitydirect communicationteam managementprocess enforcementorganizational skillsattention to detailstrong judgmentperformance managementproblem identificationvisibility improvement