The Growth Hub

Customer Success Manager

• Mentee management (60%)
• Full onboarding (maturity diagnosis, business context)
• Schedule and organize individual and group mentoring sessions
• Manage guest mentors (briefing, confirmations, logistics)
• Participate in mentoring sessions as a strategic co-pilot
• Document action items and next steps
• Weekly/biweekly follow-up on implementation
• Drive execution (with empathy, while holding stakeholders accountable)
• Implementation orchestration (30%)
• Create personalized AI-first roadmaps
• Connect mentees with vendors and specialists
• Identify blockers and propose solutions
• Monitor KPIs (RPE, efficiency, ROI)
• Produce documented success cases
• End-to-end experience (10%)
• Manage the mentee journey from onboarding to renewal
• Ensure satisfaction and retention
• Anticipate needs and resolve issues before they become problems

Customer Success

Designer

• Conteúdo para redes sociais (60%) - Posts para Instagram/LinkedIn (corporativo + fundadores), Carrosséis, reels, stories, thumbnails, Anúncios pagos (Meta Ads, LinkedIn Ads), Edição de vídeos curtos com IA
• Apresentações e materiais corporativos (30%) - Decks de vendas, treinamentos, pitches, Materiais para eventos (Delta Board, FoundersAI Club), Landing pages e páginas no HubSpot
• IA generativa para escalar produção (10%) - Criar avatares digitais e clones (imagem e vídeo), Produzir variações massivas de assets, Usar Midjourney, Runway, HeyGen, ElevenLabs