The Growth Foundation

Manager

• Owning Amazon commercial performance across UK, EU and US marketplaces
• Developing and executing marketplace growth strategies
• Leading major trading events including Prime Day, Black Friday and seasonal campaigns
• Managing Amazon advertising and retail media activity
• Driving listing optimisation, content enhancement and conversion improvements
• Identifying opportunities to increase revenue, profitability and market share
• Supporting international marketplace expansion initiatives
• Monitoring performance data and translating insights into actionable recommendations
• Working closely with brand, creative, operations and supply chain teams to deliver commercial objectives

Senior Trading Manager

Chief Marketing Officer

• This is a senior role with real scope to shape how the brand is seen, talked about and bought.
• You'll bring together what customers want, what the business can deliver and where the market is heading, and turn that into marketing that drives growth.
• Lead brand strategy & guardianship.
• Set the principles for how the brand shows up across every customer touchpoint, from campaigns and CRM through to signage, merchandise and on-site materials.
• Move the business beyond isolated 'summer campaign / autumn campaign' thinking into a year-round rhythm.
• Build a stronger in-house content and creative engine across social, paid creative, UGC, video, photography and PR.
• Own organic social strategy and earned reach.
• Develop creator, influencer and partnership-led activity that grows relevance and demand without leaning solely on paid.
• Connect national brand-building to local site-level relevance.
• Lead paid acquisition strategy in partnership with internal specialists and selective external partners.
• Bring the brand, customer and market lens into product, proposition and experience decisions.
• Use brand, content and channel activity to support merchandise, gifting, events, B2B and corporate revenue streams.
• Lead, focus and develop a 12-person Brand & Marketing team.

Brand & Marketing Director – Hospitality and Leisure

Customer Support

• Lead, manage, and develop a team of Client Development Managers, setting clear expectations, KPIs, and growth plans
• Build a high-performing, commercially driven CX function with a strong culture of accountability and customer focus
• Coach CDMs in relationship management, commercial skills, technology adoption, and presentation standards
• Define and lead the overall customer growth strategy across the existing portfolio
• Develop relationships with the top 10 customers by revenue, partnering with founders, directors, and senior stakeholders
• Drive proactive commercial engagement, identifying and converting upsell, cross-sell, and renewal opportunities
• Set and deliver revenue targets across the CDM team
• Champion adoption of AI and technology capabilities across the customer portfolio
• Monitor customer satisfaction and proactively manage risks to retention and account growth

Head of Customer Experience – B2B Logistics

• Drive upsell, cross-sell and expansion across your portfolio of B2B accounts
• Identify opportunities to grow customer spend across fulfilment, manufacturing, technology and AI services
• Build and own account growth plans focused on customer lifetime value
• Lead commercial conversations including renewals, pricing and contract expansions
• Act as the primary strategic point of contact for a portfolio of B2B clients
• Partner with founders and senior stakeholders to understand their growth plans and translate them into commercial opportunities
• Run regular account reviews, manage retention risks proactively, and keep customers aligned with the roadmap
• Contribute to the CX team's shared ownership of new customer onboarding - from sales handover through go-live and the hypercare period (up to 45 days post go-live)
• Help customers adopt AI and tech capabilities that improve their performance, visibility and scalability

Senior Trading Manager

Brand & Marketing Director – Hospitality and Leisure

Head of Customer Experience – B2B Logistics

Customer Experience Manager – B2B, Logistics & Fulfilment