The Greater Change

Support Engineer

• Act as the first line of support for all IT issues via phone, email, or ticketing system
• Perform password resets and resolve account lockouts
• Manage mailbox permissions, distribution groups, and email settings in Microsoft 365
• Troubleshoot basic network issues (IP, DNS, DHCP, connectivity)
• Handle onboarding and offboarding processes for new starters and leavers
• Manage access requests for SharePoint, Office 365, and Google Workspace
• Provide laptop/desktop support, including application installations and updates
• Troubleshoot software performance issues and errors (including BSOD)
• Assist with device builds and hardware setup
• Support users with printer setup and connectivity
• Provide VPN configuration and access support
• Offer peripheral support for devices (keyboards, mice, docking stations, etc.)

Level 1 Support Engineer, IT Helpdesk