The GBS Group

AI Engineer

• Design and execute software development workflows that leverage AI agents for code generation, refactoring, debugging, testing, documentation, and delivery.
• Help build and improve the internal tools, automation layers, interfaces, and workflows that enable AI coding agents.
• Build, test, deploy, and maintain internal tools, integrations, automations, and product features across back-end, front-end, and infrastructure layers.
• Manage branches, pull requests, merges, reviews, and repository hygiene with strong discipline and ownership.
• Work efficiently in terminal environments using CLI-based workflows, remote development setups, and AI-native developer tools.
• Configure and manage SSH keys, access credentials, environment variables, remote systems, and development security best practices.
• Troubleshoot issues across applications, APIs, databases, infrastructure, environments, and tooling layers.
• Identify repetitive engineering and operational tasks, then design automations and developer tooling to reduce manual work and improve speed.
• Work closely with operations, product, and leadership to translate business needs into reliable technical systems.
• Stay current with AI coding tools, agentic development patterns, and modern software engineering workflows that can improve team performance.

AI Engineer – Agentic Engineering

• Design and execute software development workflows that leverage AI agents for code generation, refactoring, debugging, testing, documentation, and delivery while maintaining strong engineering judgment and code quality.
• Help build and improve the internal tools, automation layers, interfaces, and workflows that enable AI coding agents to operate effectively in our environment.
• Build, test, deploy, and maintain internal tools, integrations, automations, and product features across back-end, front-end, and infrastructure layers as needed.
• Manage branches, pull requests, merges, reviews, and repository hygiene with strong discipline and ownership.
• Work efficiently in modern terminal environments using CLI-based workflows, remote development setups, AI-native developer tools, and related systems.
• Configure and manage SSH keys, access credentials, environment variables, remote systems, and development security best practices.
• Work with MCP servers and related systems to connect AI tools to development context, internal systems, and operational workflows.
• Ensure agent-assisted and human-authored code meets high standards of correctness, readability, maintainability, and test coverage.
• Troubleshoot issues across applications, APIs, databases, infrastructure, environments, and tooling layers.
• Identify repetitive engineering and operational tasks, then design automations and developer tooling to reduce manual work and improve speed.
• Work closely with operations, product, and leadership to translate business needs into reliable technical systems.
• Stay current with AI coding tools, agentic development patterns, and modern software engineering workflows that can improve team performance.

Customer Success Manager

• Act as the main point of contact for client inquiries via phone, email, and chat
• Handle client concerns with care and urgency, ensuring swift resolution of issues
• Lead clients through a seamless onboarding process
• Facilitate and prepare proposals for both new and existing clients
• Audit service processes to ensure adherence to best practices
• Work closely with internal teams to ensure client expectations are met

Client Success Specialist

Sales

• Lead and conduct daily coaching sessions, role-plays, instant feedback, and hands-on support to sharpen the team's closing skills and service knowledge.
• Monitor real-time performance metrics to ensure individual and team sales meet or exceed established KPIs.
• Ensure response time to all leads in less than 60 seconds and actively review recurrent interactions with leads to provide immediate feedback.
• Ensure 100% CRM accuracy and audit lead statuses to ensure data integrity.
• Guarantee that no lead is left behind by enforcing strict follow-up protocols and identifying process improvements.
• Continuously identify points for improvement in the sales script and overall strategy to increase efficiency and win rates.
• Involved in the hiring process, onboarding and training new team members on sales processes and tools.
• Work closely with Marketing and Operations to improve lead quality and streamline the overall sales flow.
• Maintain a consultative, client-first sales approach and support escalated cases when required.
• Support deal strategy and help close high-value accounts when needed.

AI Engineer – Agentic Engineering

AI Engineer – Agentic Engineering

Client Success Specialist

Sales Manager