The Fix Group Inc.

External Customer Support Coordinator

The Fix Group Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Tennessee

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Salary

💰 $20 - $25 per hour

Job Level

Mid-LevelSenior

About the role

  • Who we are: We are Shop Fix Academy! We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman/woman they were always meant to be. Our motto is “Change the owner, change the shop,” and that’s exactly what we do; we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.
  • An External Customer Support Coordinator directly interacts with auto shop owners (clients) who are receiving coaching services, focusing on providing support, troubleshooting issues, and ensuring customer satisfaction. Their role centers around ensuring that clients have the best possible experience throughout the coaching program by handling support inquiries, resolving problems, and delivering a positive customer experience for those utilizing the company's products or services.

Requirements

  • Strong communication and interpersonal skills.
  • Listens to clients with intent to understand, not just to hear.
  • Familiarity with customer relationship management (CRM) software.
  • Proven ability to manage customer expectations effectively.
  • You're a true team player who collaborates effectively and isn't afraid of a little good-natured banter. We believe a strong team enjoys the work and each other's company.
  • Must be a people person and enjoy building relationships. This is a family-like environment. But save the drama for your mama. Ain’t nobody got time for that.
  • Strong organization and time management skills, capable of being meticulously detail-oriented while also adapting seamlessly to changing priorities.
  • Coachable- listens to and implements advice. We’re in the business of making people better. That includes our employees.
  • You listen patiently and empathetically, but let gossip fall on deaf ears. (And definitely don’t let it leave your lips!)
  • Ability to go with the flow as things change fast and often. You keep a cool head when things shift and adpat quicker than a chameleon on a plaid shirt.
  • Someone with a “go getter” attitude that allows actions to speak louder than words.