The Fedcap Group

Financial Aid Support Representative

The Fedcap Group

contract

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $24 - $28 per hour

About the role

  • Conduct scheduled virtual (Zoom/Microsoft Teams) and in-person sessions to assist students with:
  • FAFSA completion
  • FSA ID creation and troubleshooting
  • Contributor (parent/spouse) setup
  • Master Promissory Notes (MPN)
  • Entrance Counseling
  • Proactively outreach to students with incomplete financial aid requirements via phone and email
  • Schedule and confirm appointments and follow-ups
  • Track student progress and document all interactions accurately in internal systems
  • Coordinate closely with Admissions and Financial Aid teams to ensure timely funding completion
  • Identify and escalate issues related to verification, missing documentation, or eligibility concerns
  • Maintain compliance with FERPA and institutional policies
  • Support team goals related to outreach volume, completion rates, and student readiness
  • Assist with Exit Counseling outreach and tracking
  • Support financial aid communications such as reminders, deadlines, and required notices
  • Help during peak processing periods and special financial aid initiatives

Requirements

  • High School Diploma or equivalent
  • 2–3 years of experience in Higher Education Financial Aid
  • Strong working knowledge of FAFSA, verification processes, and federal aid regulations
  • Excellent communication skills with a patient, student-centered approach
  • Ability to multitask, work independently, and maintain attention to detail
  • Preferred: Certified Financial Aid Administrator (CFA)
  • Experience working in virtual student support environments
  • Technical Requirements
  • Reliable high-speed internet
  • Laptop or desktop with webcam and microphone
  • Comfort using Microsoft Office, Zoom/Microsoft Teams, and web-based systems such as studentaid.gov
  • Experience with databases or CRM systems (Salesforce a plus)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
FAFSAFSA IDMaster Promissory NotesEntrance Counselingverification processesfederal aid regulationsdatabasesCRM systemsSalesforce
Soft Skills
communication skillspatient approachstudent-centered approachmultitaskingindependenceattention to detail
Certifications
Certified Financial Aid Administrator