Housekeeping Operations Coordinator
The Faculty
full-time
Posted on:
Location Type: Remote
Location: South Africa
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About the role
- Manage email and phone inquiries professionally and promptly.
- Coordinate staff schedules and site access, liaising with concierges for key releases.
- Act as the main point of contact for housekeeping staff, clients, and suppliers.
- Order and coordinate delivery of housekeeping materials and supplies to various sites.
- Confirm and communicate booking details with clients.
- Maintain accurate records and ensure documentation is up to date.
- Produce and submit weekly reports to clients, maintaining transparency and efficiency.
- Address client concerns promptly and ensure housekeeping services meet and exceed expectations.
Requirements
- Previous hands-on experience in housekeeping (operative or supervisory level)
- Experience in an administrative, coordination, or office-based role
- Strong understanding of housekeeping operations, workflows, and service standards
- Excellent written and verbal communication
- Strong organisational and multitasking ability
- Confidence working independently in a remote/hybrid environment
- Proficiency in Microsoft Office (Outlook, Excel, Word)
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
housekeeping operationsadministrative coordinationservice standardsreporting
Soft Skills
communicationorganizational abilitymultitaskingindependence