Project Manager, IT User Support

The Expert Recruiter Group, LLC

contract

Posted on: 2/25/2026

Location Type: Remote

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About the role

Lead and manage multiple IT user support projects from planning through implementation
Define project objectives and success metrics in collaboration with stakeholders
Assign and track tasks, coordinate project timelines, and ensure quality outcomes
Mentor and support the IT user support team while fostering continuous process improvement
Maintain regular communication with cross-functional teams to update on progress, risks, and issues
Optimize support operations using ITIL frameworks and best practices
Ensure complete and accurate project documentation for audit and compliance purposes

Minimum 10 years of experience in IT, with 5 or more years in a formal Project Management capacity
Proven track record leading user support or service delivery projects in enterprise settings
Deep understanding of IT support methodologies and service operations (e.g. ITIL)
Familiarity with Applied Systems or Vertafore platforms such as Epic, Sagitta, BenefitPoint, or ImageRight
Strong leadership experience guiding geographically distributed or cross-functional teams
High proficiency in tools like Jira, Microsoft Project, or similar project management software
Excellent written and verbal communication skills with the ability to manage stakeholder expectations
Bachelors degree in Information Technology, Business Administration, or related field
PMP certification is preferred but not required

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementIT support methodologiesservice operationsITILuser supportservice delivery

Soft Skills

leadershipcommunicationmentoringstakeholder managementprocess improvement

Certifications

PMPBachelor's degree in Information TechnologyBachelor's degree in Business Administration