The Expert Recruiter Group, LLC

Project Manager

• Lead and manage multiple IT user support projects from planning through implementation
• Define project objectives and success metrics in collaboration with stakeholders
• Assign and track tasks, coordinate project timelines, and ensure quality outcomes
• Mentor and support the IT user support team while fostering continuous process improvement
• Maintain regular communication with cross-functional teams to update on progress, risks, and issues
• Optimize support operations using ITIL frameworks and best practices
• Ensure complete and accurate project documentation for audit and compliance purposes

Project Manager, IT User Support