The Duke of Edinburgh's Award

Operations

• Lead, motivate, and develop a high-performing, remote team to deliver against SMART objectives and KPIs
• Foster a positive, inclusive, and supportive team culture aligned with DofE values and behaviours
• Oversee delivery standards, ensuring consistency, quality, and compliance across your team’s portfolio
• Support your team to identify and engage new Licensed Organisations, particularly those supporting strategic growth and accessibility
• Build and maintain senior stakeholder relationships across partner organisations
• Analyse performance data and KPIs to drive decision-making and implement improvement plans
• Oversee grant processes, including approval, monitoring, and evaluation of funded projects
• Ensure effective delivery of training pathways across the network
• Lead and support network engagement activities such as meetings and events
• Collaborate with leadership colleagues to implement business plans and strategic initiatives
• Contribute to national projects, innovation, and continuous improvement initiatives
• Represent the organisation externally, staying informed on policy developments and sector trends

Operations Manager

Manager

• Lead the planning, coordination, and delivery of agreed project outputs/initiatives
• Produce key project deliverables and undertake activity to validate these
• Ensure actions remain on track, proactively identifying slippage and mobilising support where needed
• Champion a solution‑focused, iterative approach to improvement work
• Facilitate open communication, shared problem‑solving, and joint ownership of deliverables
• Ensure each deliverable has a consistent approach and systematic process including setup, scoping, and prioritisation, delivery, testing, iteration, completion, evaluation, close‑out reporting
• Liaison between wider COO Directorate and the TOM Leads Group
• Work with the Senior Project Manager to prepare and deliver progress updates, risks, issues, and decisions required
• Keeping TOM Project Leads regularly updated and informed of progress and any significant changes/challenges
• Ensuring the use of all data and information is used in line with appropriate DofE policies including appropriate Use of IT Systems Policy
• Ensure all initiatives and workstreams have been appropriately reviewed and approved by the TOM Leads group
• Prioritise, plan and action work to deliver agreed outputs from TOM Project with Project Leads
• Escalate items requiring out‑of‑scope decisions or resource impacts
• Ensure any initiatives have an appropriate communication and training plan, drafting and liaising as appropriate
• Monitor risks and issues, ensuring timely escalation where delivery timelines, scope, quality and other significant risks identified
• Propose mitigation options and support decision‑making where appropriate
• Coordinate final impact evaluation, gathering evidence of outcomes and benefits on workstreams as appropriate
• Produce a summary report, outlining achievements, insights, and recommendations if there is need to further iteration or longer‑term improvements

Operations Manager

Delivery Manager – Target Operating Model Project