The Dufresne Group

Customer Support

• Provide professional and timely information to our guests on their current order and past orders.
• Effectively handle guest concerns and if required, direct to our Guest Care Team.
• Manage the store locations open orders in accordance with the Brand policy.
• Ensure Brand policy and procedure in all instore practices.
• Manage the Store Administration email account.
• Manage store location’s open order metrics.
• Review and manage guest credit/debits on account in accordance with the Brand policy.
• Order supplies to support store operations within budgeted limits.
• Provide support as required to assigned store locations with order entry, finance application processing, and order management.
• Provide training support to new team members remotely.
• Provide store management with support as requested by team.

Regional Sales Support Specialist