The Doctor

General

• Answer calls, texts, and emails in English and Spanish with empathy, clarity, and accuracy.
• Schedule appointments, manage provider calendars, and follow up with patients.
• Coordinate lab orders, prescription refills, and external referrals.
• Keep patient information updated and accurate in our electronic health record (EHR) system.
• Support insurance and billing communication with patients and vendors.
• Maintain compliance with HIPAA and California healthcare regulations.
• Collaborate daily with a remote, global team to deliver seamless patient experiences.
• Represent The Doctor’s voice — friendly, informed, and human.

Patient Coordinator