Community Operations Specialist
The Disruptors Den
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Support the management of daily operations for the Community function, ensuring smooth execution across multiple cities.
- Assist in the development and maintenance of playbooks, templates, frameworks, and operational guidelines for Community initiatives.
- Track and report on key Community metrics such as engagement, retention, performance across markets, and relationship-building outcomes.
- Contribute to the design and integration of AI-powered tools that enable efficient tracking, reporting, knowledge sharing, storytelling, and collaboration.
- Facilitate communication and collaboration across markets, ensuring consistent documentation and sharing of stories, best practices, and lessons learned.
- Own the strategy and execution of Community communications, including managing the newsletter to maximise engagement, overseeing community platforms like the eHub, and flagging key member concerns to relevant teams to ensure timely resolution and continuous improvement.
- Support continuous improvement of community processes by identifying gaps and recommending solutions.
- Document processes and support the training and onboarding of community managers on tools and processes.
Requirements
- 2–3 years of experience in community management, program coordination, or operations support.
- Strong organisational and project management skills; ability to manage multiple priorities.
- Excellent interpersonal and communication skills; comfortable working in highly relational environments.
- Ability to create and maintain clear documentation, templates, and training materials.
- Strong analytical skills with experience in tracking metrics, reporting, and performance measurement.
- Proficiency with collaboration and project management tools (e.g., Asana, Notion, Trello, Slack).
- Basic familiarity with AI tools, automation, or knowledge management systems.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
community managementprogram coordinationoperations supporttracking metricsreportingperformance measurementdocumentationtemplate creationtraining material developmentprocess improvement
Soft Skills
organizational skillsproject management skillsinterpersonal skillscommunication skillsrelationship-buildinganalytical skillsability to manage multiple priorities