The Disruptors Den

Support Engineer

• Own and resolve technical support requests from customers with speed, clarity, and accuracy.
• Handle full-stack troubleshooting across frontend, backend, APIs, databases, and integrations.
• Provide technical guidance to Support Agents, resolving both Tier 1 inquiries (user guidance, product behavior) and advanced technical cases.
• Investigate front-end issues using DevTools, reading server logs, and performing network troubleshooting.
• Investigate REST and GraphQL API requests, authentication issues, and integration failures.
• Troubleshoot and resolve system-level issues independently; escalate only confirmed defects to Engineering.
• Execute high-privilege technical processes in production (e.g., running specific scripts on internal applications).
• Write internal documentation, root cause analyses (RCA), and knowledge base content.
• Collaborate with Engineering to improve product reliability and supportability.
• Identify recurring technical issues and propose automation or system fixes to eliminate them.

Graphics Designer

• Design and assemble illustrations, either for static end-use or layered for later animation.
• Design infographics and data visualizations for learning material.
• Design and correctly utilize templates for client CI elements, such as presentations, documents, and email collaterals.
• Design new and utilize existing motion graphic elements, such as video branding templates and kinetic typography overlays.
• Storyboard and animate 2D vector graphics, including basic character animation.
• Edit video and audio footage into cohesive videos for learning.
• Re-brand existing graphics, videos, and animations into new styles.
• Adhere to brand guidelines and ensure brand consistency in all your work.
• Perform quality control checks on your own and peers’ work.
• Enact changes to your work based on the provided feedback.
• Strong communication skills, the ability to work to strict deadlines and the ability to think and work independently.
• Act as a team player, providing support and feedback to peers, as well as contributing to the processes and ways of work of the team.
• Manage your time efficiently, and prioritize effectively when working on multiple tasks and/or projects.

Junior Multimedia Designer

Product Designer

• Design engaging, learner-centered experiences aligned to outcomes and learner needs.
• Develop lessons, projects, assessments, and activities using sound instructional design principles.
• Apply design frameworks, templates, and accessibility standards for consistency and quality.
• Experiment with new tools and formats (e.g., AI, interactive media) to enhance learner impact.
• Support senior designers in developing curricula and learning experiences across multiple programs.
• Assist with preparing course deployment materials and conducting final quality assurance checks on LMS content.
• Work with subject matter experts to translate expertise into clear, structured learning content.
• Curate and adapt high-quality materials for online, blended, and experiential learning environments.
• Document and organize learning assets for reuse, scalability, and version control.
• Participate in content review sessions, applying ALX’s design frameworks and templates to ensure accuracy, clarity, and learner engagement.
• Identify and document areas of improvement within existing courses and propose practical enhancements.
• Help collect, clean, and organize learner feedback and analytics for use in iterative design cycles.
• Support experimentation with new authoring tools, AI-assisted design workflows, and interactive media formats.
• Learn and apply HTML/CSS for minor course edits or updates on learning platforms, under the guidance of senior designers.
• Use learner and stakeholder feedback to refine and improve learning experiences.
• Track learner outcomes and integrate insights into iterative design cycles.
• Contribute to the continuous improvement of team design playbooks and standards.
• Actively seek mentorship and feedback from senior designers to improve instructional design and project management capabilities.

Learning Experience Designer

• Oversee the design of new programs, ensuring learning experiences are practical, scalable, and industry-relevant.
• Ensure curricula and assessments embody our learning design principles and are aligned with desired competencies.
• Collaborate with industry subject matter experts and institutions to co-create cutting-edge program content.
• Lead and coach Learning Experience Designers, providing feedback and professional development in instructional design, media integration, and data-informed storytelling.
• Manage design workflows, sprints, and retrospectives to ensure smooth delivery.
• Oversee staffing allocations, project plans, and delivery calendars.
• Establish strong review processes for content quality, accessibility, and pedagogical rigor.
• Contribute to internal learning initiatives and workshops that strengthen the learning design function organization-wide.
• Ensure alignment with codified learning principles and institutional standards.
• Incorporate learner, facilitator, and partner feedback into design iterations.
• Experiment with new tools, technologies, and media formats (including AI) to enhance learner engagement and outcomes.
• Drive a culture of innovation and continuous improvement across the design team.
• Codify best practices, frameworks, and tools into playbooks and templates that enable consistent, high-quality design across programs.
• Use learner performance data, completion metrics, and feedback to iteratively improve course design and delivery.
• Develop dashboards or reporting frameworks in partnership with the data team to track learning effectiveness, engagement, and assessment validity.
• Advocate for evidence-based decision-making in program and content iterations.

Senior Learning Experience Designer

Account Manager

• Serve as the main point of contact for alumni in your assigned region, providing personalised guidance and support.
• Conduct one-on-one calls and group sessions to assess alumni needs, track career progress, and identify opportunities for growth or re-enrolment.
• Capture insights and feedback from alumni interactions to inform product, data, and program teams.
• Collaborate closely with Community Managers, General Managers, and the central Relationship Management team to ensure a consistent alumni experience.
• Manage CRM records diligently, ensuring data accuracy on alumni profiles, call outcomes, and employment updates.
• Support job-readiness, re-enrolment, and community activation initiatives within your assigned city or region.
• Act as an ambassador for the ALX brand — demonstrating empathy, professionalism, and a deep understanding of our mission to empower young African talent.
• Communicate effectively in both English and French to engage alumni, employers, and institutional partners across linguistic regions.

Support Engineer

Junior Multimedia Designer

Learning Experience Designer

Senior Learning Experience Designer

Alumni Relationship Manager