The Disruptors Den

Operations

• Support the management of daily operations for the Community function, ensuring smooth execution across multiple cities.
• Assist in the development and maintenance of playbooks, templates, frameworks, and operational guidelines for Community initiatives.
• Track and report on key Community metrics such as engagement, retention, performance across markets, and relationship-building outcomes.
• Contribute to the design and integration of AI-powered tools that enable efficient tracking, reporting, knowledge sharing, storytelling, and collaboration.
• Facilitate communication and collaboration across markets, ensuring consistent documentation and sharing of stories, best practices, and lessons learned.
• Own the strategy and execution of Community communications, including managing the newsletter to maximise engagement, overseeing community platforms like the eHub, and flagging key member concerns to relevant teams to ensure timely resolution and continuous improvement.
• Support continuous improvement of community processes by identifying gaps and recommending solutions.
• Document processes and support the training and onboarding of community managers on tools and processes.

Community Operations Specialist

Account Manager

• Support the development and management of fundraising and partnerships pipelines across philanthropy, corporate, and strategic stakeholder channels
• Conduct research on prospective funders, partners, and influential individuals; synthesize findings into clear, decision-useful briefing notes
• Prepare high-quality first drafts of concept notes, proposals, donor updates, outreach emails, meeting briefs, and other external materials
• Help manage the full lifecycle of opportunities, from initial research and qualification through follow-up, proposal development, submission, and stewardship
• Maintain clear and up-to-date pipeline tracking in CRM and related systems, ensuring next steps, timelines, and owners are visible
• Coordinate proposal development across internal teams by gathering inputs, tracking deadlines, and ensuring submissions are polished and on time
• Prepare senior leaders for meetings with tailored background notes, talking points, and follow-up drafts
• Support donor stewardship and relationship management through strong organization, timely communication, and consistent follow-through
• Improve internal processes that strengthen fundraising discipline, visibility, and conversion

Fundraising & Partnerships Specialist

Brand Manager

• Lead end-to-end recruitment for assigned roles, including sourcing, screening, interview coordination, and offer support.
• Partner with hiring managers to define role requirements and execute effective hiring strategies.
• Build and maintain strong talent pipelines through sourcing, referrals, communities, and external partners.
• Ensure a positive, efficient, and inclusive candidate experience throughout the hiring process.
• Track recruitment activity, maintain hiring documentation, and share updates on pipeline progress and key metrics.
• Execute employer branding initiatives across social media, candidate communications, and talent-facing content.
• Plan and promote hiring campaigns, talent events, and other initiatives that strengthen ALX Africa’s employer brand.
• Collaborate with People, Marketing, and business leaders to align hiring and employer brand efforts with organisational priorities.
• Stay informed on talent acquisition and employer branding trends, tools, and best practices.

Talent Acquisition, Employer Brand Specialist

Recruitment

• Lead end-to-end recruitment for technical and non-technical roles, including sourcing, screening, and interviewing
• Collaborate with hiring managers to understand requirements and create tailored hiring strategies
• Develop and maintain hiring guides and resources to ensure consistency and efficiency in the recruitment process
• Identify, evaluate, and establish partnerships with external hiring partners, including recruitment agencies, talent communities, and diversity-focused organizations
• Manage relationships with hiring partners and ensure alignment with company hiring goals and values
• Organize and participate in recruitment events, hackathons to build talent pipelines, either in person or virtually
• Analyze recruitment metrics and provide regular reports to stakeholders on hiring progress and challenges
• Stay updated on industry trends and best practices in technical recruitment and talent acquisition
• Incorporate verified AI driven tools to the selection process to drive hiring efficiency and meet the demands in hiring in the age of AI
• Support the development and implementation of employer branding initiatives to attract top talent
• Ensure a positive candidate and hiring manager/team experience throughout the recruitment process
• Any other tasks as prescribed by the Director of People

Talent Acquisition Partner

Program Manager

• Own the day-to-day operating system for ALX's flagship leadership development journeys.
• Ensure the programme lands with developmental integrity, operational excellence and enterprise-grade client confidence.
• Coordinate cohort set-up, participant confirmation, onboarding timelines, baseline assessments, diagnostics, group allocations and graduation criteria.
• Monitor attendance, participation, submission patterns and engagement signals, and coordinate timely interventions for at-risk participants or cohorts losing momentum.
• Protect the quality of the learner experience across both open and dedicated corporate cohorts, ensuring it feels premium, intentional and well-supported.

Program Manager, Leadership Xcelerator

People Operations

• Coordinate operational processes related to onboarding, contract transitions, and offboarding for interns, freelancers, and full-time staff members.
• Support payroll preparation for short-term contracted staff members (interns and freelancers) by ensuring staff data, entity allocation, contracting, and compensation records are accurate and up to date.
• Maintain accurate staff records across internal systems, ensuring consistency in information such as roles, reporting lines, entity allocation, and compensation data.
• Maintain clear, up-to-date People Operations processes to ensure consistent execution of support workflows, and track SLA performance to support timely, reliable staff support.
• Respond to staff requests, providing timely, quality, clear, and helpful guidance while ensuring adherence to established procedures and SLAs.
• Coordinate operational workflows with shared services teams, ensuring dependencies, key handoffs, and critical alignment points are clearly tracked and monitored.
• Handle sensitive staff information with strict confidentiality and professionalism, ensuring appropriate access controls and data protection practices are in place.

Junior People Operations Specialist

• Support the operational delivery and tracking of Ventures programs, including Founder Academy (FA) and Freelancer Academy (FLA)
• Coordinate program workflows and timelines to ensure standardized smooth cohort execution
• Support the modularization and stabilization of FA and FLA program delivery packages through a self-paced delivery model
• Assist in piloting redesigned program models and capturing delivery learnings
• Maintain operational coordination across program teams and stakeholders to foster strong cohesion and accountability
• Establish operational rhythms, routines, and tracking mechanisms for Ventures teams
• Track delivery milestones and ensure progress against program objectives
• Identify operational bottlenecks and support teams in resolving them
• Design and implement operational playbooks, templates, and standardized workflows
• Assist in consolidating operational data for reporting and decision-making
• Coordinate the tracking of learner and founder journeys across Ventures programs
• Help structure and package operational data for leadership reporting

Operations Specialist

• Leading external partnership initiatives
• Balancing strategic relationship management with operational excellence
• Owning the end-to-end partnerships lifecycle
• Working closely with cross-functional teams

Partnerships Specialist

Fundraising Operations Specialist

Business Development Rep

• Identify, develop, and secure revenue opportunities within the creative sector, spanning:
• Grant-funded capacity building programmes (DFIs, foundations, public sector)
• Corporate training and creative talent development partnerships
• Creator economy and industry-led upskilling initiatives
• Lead the end-to-end deal lifecycle — from opportunity origination and proposal development to commercial structuring and contract negotiation
• Position ALX as a leading capacity building provider for creative, digital talent, translating market demand into scalable, revenue-generating programmes
• Build and manage a strong, strategic pipeline aligned to ALX’s Creative Economy priorities, with clear visibility on revenue opportunities and conversion
• Unlock and structure partnerships through our media and content production company, including branded content, production, and industry collaborations
• Own and grow key partner relationships, ensuring world-class client service, delivery excellence, and long-term account expansion
• Track and report on pipeline health, revenue performance, and partnership outcomes, providing insights to inform strategy
• Represent ALX across the creative industry, corporate, and donor ecosystem, strengthening our position as a partner of choice

Creative Economy Business Development Specialist

Business Operations

• Maintain and improve reporting routines, dashboards, and tracking tools to provide clear visibility into KPI performance and progress against targets.
• Coordinate weekly and monthly reporting cycles across teams, ensuring timely and standardised inputs.
• Consolidate cross-functional updates into concise executive reports highlighting progress, risks, roadblocks, and decisions required.
• Prepare high-quality reports, presentations, and summary decks for sprint reviews, business reviews, and ExCo updates.
• Support business review processes by consolidating inputs and ensuring clear, coherent materials for leadership.
• Maintain issue and dependency logs, tracking ownership, follow-up actions, and resolution of key blockers.
• Manage reporting trackers and performance leaderboards to strengthen accountability and execution discipline across teams.
• Maintain the annual operational calendar, including reporting deadlines, review cycles, retreats, and planning sessions.
• Support annual and periodic planning by preparing templates, consolidating inputs, and tracking alignment to organisational priorities.
• Partner with cross-functional stakeholders to improve workflows, reporting quality, and operational efficiency.
• Support special projects and continuous improvement initiatives across ALX.

Business Operations Specialist

Customer Support

• Own async email tickets and backlog items from intake to resolution.
• Respond to learners with clarity, warmth, and precision.
• Follow documented workflows and escalation guidelines consistently.
• Ensure tickets are properly tagged, categorised, and documented.
• Escalate technical or high-impact issues to senior team members when needed.
• Contribute to knowledge base updates under guidance.
• Participate in weekly trend reviews and learn how to interpret support data.
• Spot patterns in recurring issues and raise them early, backed by clear data and insights.
• Support social media escalations in collaboration with the broader team.
• Maintain high QA standards across volume and complexity.
• Strengthen the customer journey by ensuring our support experience is predictable, trustworthy, and human.

Customer Support Agent

Marketing Operations

• Own and optimize HubSpot CRM as the central platform supporting lead management, lifecycle journeys, and engagement across the business
• Design and implement multi channel automation strategies including email, WhatsApp, SMS, and other engagement channels
• Architect and maintain data flows and integrations between HubSpot and internal and external systems such as Salesforce, Jotform, and custom platforms
• Establish and enforce data hygiene, segmentation, governance, and compliance standards to ensure reliable and actionable CRM data
• Partner with stakeholder teams across Marketing, Sales, Community, Learning, Engineering, and Operations to translate business needs into scalable automation solutions
• Build, maintain, and evolve dashboards and reporting frameworks that surface performance, pipeline health, and lifecycle insights
• Lead training, documentation, and enablement initiatives to drive strong platform adoption and consistent best practices
• Act as an internal consultant and thought partner on automation strategy, continuously identifying opportunities for improvement and innovation
• Stay current with emerging automation and AI capabilities and recommend enhancements that improve efficiency and engagement

Senior Marketing Automation Specialist

QA Automation Engineer

• Build and maintain complex, high-reliability automation workflows that support scalable operational processes.
• Develop custom connectors and nodes in automation platforms such as n8n using JavaScript or Python.
• Integrate systems through APIs, webhooks, and authentication flows, including platforms such as HubSpot, Jotform, and other internal tools.
• Prototype and deploy internal automation tools and agents that enhance go-to-market operations.
• Partner with shared services, key stakeholders, engineering and CRM specialists to translate business requirements into robust automation solutions.
• Design automation architectures that prioritize security, reliability, and scalability.
• Establish best practices for testing, documentation, monitoring, and version control across automation systems.
• Continuously improve automation infrastructure to support new tools, workflows, and AI-enabled capabilities.

Automation Developer

Community Manager

• The Director of Community is a senior leadership role responsible for building and galvanizing the ALX community ecosystem across Africa.
• Reporting directly to the Chief Operating Officer (COO), this leader will shape the strategy that connects learners, alumni, and regional teams into a unified, high-impact community that extends far beyond the learning experience.
• Ensures that the ALX network becomes one of the most powerful professional communities for emerging African talent, supporting learners throughout their journey and enabling alumni to remain actively connected to the ecosystem.
• Help position the ALX community as a powerful engine for growth by leveraging peer networks and alumni advocacy to drive awareness, referrals, and recruitment into ALX programs.
• Oversee three key functions: Community Experience, Rewards & Recognition, Alumni Relations.