The Crown Estate

Facilities Manager

The Crown Estate

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Champion a safety-first culture, ensuring full compliance with health and fire safety regulations
  • Manage day-to-day building operations, including both soft and hard services
  • Act as the primary contact for occupiers, delivering responsive and high-quality service
  • Support customer fit-outs in line with The Crown Estate’s Lease Transaction Approval (LTA) process
  • Collaborate with estate service partners and suppliers to ensure service delivery aligns with lease obligations and budgets
  • Prepare and monitor service charge and operational expenditure budgets, including variance reporting and reconciliations
  • Lead emergency response procedures and out-of-hours cover, prioritising safety and continuity
  • Maintain and oversee mechanical and electrical systems, ensuring contracts meet operational and maintenance standards
  • Coordinate major works with surveyors, architects, and consultants, including lifecycle and development projects
  • Manage contractor activities, issue permits to work, and review risk assessments and method statements
  • Maintain site logbooks and ensure compliance through regular inspections and defect resolution
  • Develop occupier handbooks and manage vacant properties in line with insurance guidelines
  • Support insurance claims and coordinate related site works
  • Contribute to The Crown Estate’s commitment to a net zero carbon estate by 2030

Requirements

  • Minimum 5 years’ experience in facilities management
  • Strong technical knowledge of mechanical and electrical systems
  • Strong commercial awareness and ability to identify and implement business improvements
  • Excellent customer service and stakeholder engagement skills
  • Proven ability to foster a safety-first culture across site teams
  • Experience in property or corporate facilities management
  • Collaborative and change-positive mindset
  • Effective organisational and communication skills, both written and verbal
  • In-depth understanding of safety, quality, and cost risk management
  • Ability to manage contractors, review risk assessments and method statements
  • Experience preparing and monitoring service charge and operational expenditure budgets
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