Student Support Counselor
The Community Solution Education System
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • Illinois • United States
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Job Level
About the role
- Work with and support new and continuing students at various stages of their education.
- Administration of advising services including registration, evaluation of program requirements, incomplete grades, student class activity, Satisfactory Academic Progress, and overall degree progress.
- Call/meet with each student throughout the term to ensure they are successfully completing coursework and to provide support.
- Respond to calls and e-mails from incoming or current students on a daily basis by providing guidance regarding course work, policies, and support.
- Ensure student’s academic account/record are accurate and up-to-date by clear and timely processing of important academic forms (e.g. Add/Drop, Withdrawal, Leave of Absence, etc.).
- Advising at-risk students through work/life balance, time management, other circumstances to ensure successful completion of the course and program.
- Advising students on course/program content and registration in degree program of study.
- Follow-up on the progress of Academic Plans for students on who do not meet the Satisfactory Academic Progress Requirements or are in need of additional support.
- Collaborate with various student facing departments such as Academics, Financial Aid, Admissions, and Student Accounts to ensure the success of the student.
- Work with Office of the Registrar to ensure that incoming and current students receive timely information and guidance regarding institutional policies, course registration, program completion, etc.
- Advise students on support services and resources available to them through their school.
- Adherence to set internal, federal, DOE, and affiliate policies and procedures, integrity and ethical standards.
- Perform other duties as assigned.
Requirements
- Bachelor's degree required
- Experience within student facing positions and/or higher education preferred
- Ability to work weekends and evenings
Benefits
- generous paid time-off
- medical and dental coverage
- company-paid life and disability insurance
- retirement plan with employer contribution
- multiple flexible spending accounts (FSA)
- tuition reimbursement
- professional development
- regular employee appreciation events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
student supportcommunicationtime managementcollaborationadvisingguidanceproblem-solvingorganizational skillsinterpersonal skillsethical standards
Certifications
Bachelor's degree