The College of Education at The University of Texas at Austin

Technical Support Specialist

The College of Education at The University of Texas at Austin

full-time

Posted on:

Location Type: Office

Location: Austin • Texas • United States

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Salary

💰 $60,000 per year

About the role

  • Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users.
  • Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems.
  • Always provide excellent customer service.
  • Operate and test the functionality of all AV and integrated conference rooms.
  • Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays.
  • Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
  • Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications.
  • Participate in UHD Initiatives.
  • Attend regularly scheduled meetings.
  • Perform special projects and tasks.
  • Perform other duties as assigned.
  • Assist with IT inventory.

Requirements

  • High School Degree / GED
  • Work experience installing and supporting hardware, software, and networked systems in a multi-protocol environment
  • Work experience in IT customer server and/or help desk environment
  • Knowledge of computer and peripheral operations, installation, directory services, remote access tools, and troubleshooting
  • Relevant education and experience may be substituted as appropriate.
Benefits
  • UT Austin offers a competitive benefits package that includes: 100% employer-paid basic medical coverage
  • Free Capital Metro bus rides
  • Retirement contributions
  • Paid vacation, sick time, and holidays
  • Career growth & professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows hardware installationMac hardware installationAV system testingprojector troubleshootingmicrophone troubleshootingspeaker troubleshootingamplifier troubleshootingdisplay troubleshootingpreventative maintenancenetworked systems support
Soft Skills
customer serviceproblem-solvingcommunicationattention to detailactive listening
Certifications
High School DegreeGED