Director, Qualitative Insights
Material
Director, Test Publishing Change Management
The College Board
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $130,000 per year
Job Level
Lead
About the role
- Oversee vendor operations, including SLA monitoring (50%): Lead the day-to-day management of vendor partner operations, ensuring seamless execution of AP print publishing deliverables
- Own the monitoring of vendor progress against project milestones and service-level agreements (SLAs), solutioning and escalating delays or misalignments in real time
- Maintain visibility into the entire external delivery chain, from print layout and QC to print readiness, surfacing execution risks and identifying corrective action paths
- Reinforce and manage print quality control (QC) checkpoints by coordinating inputs from internal AP teams and external vendors, ensuring adherence to College Board’s high standards
- Collaborate with the Program Manager to ensure contractual performance expectations are met, documented, and incorporated into long-term vendor accountability structures
- Partner with internal print production teams and assessment operations to proactively anticipate logistical or formatting blockers and coordinate resolution
- Lead Cross-Functional Coordination & Change Management (30%): Act as a connective hub between College Board teams and our publishing vendor to drive delivery alignment and operational clarity
- Lead regularly scheduled meetings with vendor partners and internal stakeholders to track progress, review dependencies, and facilitate real-time decisions that increase cross-functional clarity and alignment
- Create an integrated and responsive execution model to translate complex operational challenges into targeted communications and seamless hand-offs across departments
- Maintain a source-of-truth view of operational readiness, ensuring all parties are aligned on timelines, ownership, and known risks
- Contribute to the maturity of cross-functional publishing workflows by identifying areas for standardization, automation, or improved governance as new formats and exam types scale
- Facilitate Risk Escalation & Strategic Reporting (20%): Serve as the primary escalation point for vendor and publishing operational blockers, ensuring leadership visibility and fast-path resolution
- Develop and maintain issue logs, escalation trackers, and vendor performance dashboards that feed into weekly and monthly status reporting for senior leaders
- Support the Program Manager by preparing inputs for governance meetings and leadership updates that reflect operational health and risk outlooks
- Analyze patterns in SLA performance, blocker trends, and delivery variances to inform continuous improvement strategies across vendor and internal processes
- Support preparation of strategic planning sessions and QBRs by contributing grounded operational data and recommendations based on in-flight work and lessons learned
Requirements
- 6–8 years of experience in operations, program or project management, or vendor management, ideally within education, assessment, or logistics
- Demonstrated ability to operate within complex matrixed teams involving multiple vendors and stakeholders
- Strong analytical and organizational skills with an emphasis on attention to detail and clarity in communication
- Ability to maintain calm under pressure and prioritize real-time issue management alongside longer-term process improvements
- Familiarity with Smartsheet or similar project tracking tools
- Authorized to work in the United States.
Benefits
- Annual bonuses and opportunities for merit-based raises and promotions
- A mission-driven workplace where your impact matters
- A team that invests in your development and success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
vendor managementSLA monitoringprint quality controlproject managementissue trackingdata analysiscontinuous improvementlogistics managementcross-functional coordinationchange management
Soft skills
analytical skillsorganizational skillsattention to detailcommunication skillsproblem-solvingcalm under pressureprioritizationstakeholder managementcollaborationleadership
