The College Board

Director, Business Operations

The College Board

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $80,000 - $125,000 per year

Job Level

Lead

About the role

  • Lead and manage high-priority initiatives on behalf of the Vice President in support of Assessment Delivery’s digital and operational strategy
  • Act as a strategic extension of the VP, driving alignment, surfacing risks, and ensuring cross-functional execution across leadership priorities
  • Partner with other Special Project Leads within Operations to coordinate and advance division-wide strategic initiatives
  • Prioritize and sequence short- and long-term workstreams across Assessment Delivery leadership, identifying dependencies, tradeoffs, and risk mitigation strategies
  • Simultaneously manage multiple highly visible, enterprise-impact projects, ensuring business objectives, milestones, and outcomes are clearly defined and achieved
  • Maintain a big-picture view of the division to ensure initiatives are delivered on time, within scope, and aligned to strategy
  • Develop strong cross-functional relationships and maintain working knowledge of key products, processes, and operating models
  • Translate complex data into actionable insights; structure large data sets, analyze findings, and develop executive-ready presentations and recommendations
  • Champion a culture of continuous improvement across Assessment Delivery teams, supporting an ongoing program of operational and structural change
  • Lead and facilitate process improvement workshops to generate solutions and drive measurable efficiency gains
  • Analyze complex data to identify root causes and recommend innovative solutions in ambiguous situations
  • Establish quality controls and performance indicators to identify improvement opportunities and sustain standards
  • Serve as a trusted advisor and confidential strategic partner to the Vice President, providing direct support on sensitive, high impact priorities
  • Represent the VP in meetings and working sessions, driving clarity, alignment, and follow-through on strategic initiatives
  • Convene and facilitate strategic conversations across divisional leadership; co-develop agendas and executive materials, and drive accountability on action items
  • Collaborate with leadership and key stakeholders to manage communications, readiness, and execution of division-wide initiatives
  • Work closely with Operations project leads and cross-functional partners to advance strategic priorities spanning multiple teams

Requirements

  • 3-5 years of experience in project, program, or strategic operations management
  • Demonstrated experience using data to inform strategic decision-making, including synthesizing complex datasets into clear insights and recommendations
  • Advanced experience analyzing data (e.g., trend analysis, root cause analysis, forecasting, scenario modeling) to identify risks, opportunities, and performance gaps
  • Experience designing and developing dashboards, performance metrics, and executive-level reporting to monitor strategic initiatives
  • A reputation as an exemplary change agent with proven experience initiating, leading, and managing complex, cross-functional initiatives
  • Experience applying innovative thinking and analytical rigor to solve ambiguous business problems
  • The ability to seamlessly shift between strategic-level thinking and hands-on execution, with comfort operating at both levels
  • Proven ability to influence and work effectively at all levels of the organization, adapting communication style to diverse audiences
  • The ability to maintain focus on desired outcomes while adapting to evolving priorities and constraints
  • A strong desire to continuously learn and improve, using feedback and performance data to course-correct
  • Familiarity with agile methodologies (preferred)
  • Bachelor’s degree (or equivalent experience) required.
Benefits
  • Annual bonuses and opportunities for merit-based raises and promotions
  • A mission-driven workplace where your impact matters
  • A team that invests in your development and success
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprogram managementstrategic operations managementdata analysistrend analysisroot cause analysisforecastingscenario modelingdashboard designperformance metrics
Soft Skills
strategic thinkingchange managementinfluencingcommunicationcross-functional collaborationproblem-solvingadaptabilitycontinuous learningrelationship buildingexecutive presentation