The College Board

Director, Operations Learning Enablement

The College Board

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $135,000 per year

Job Level

Lead

About the role

  • Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency.
  • Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams.
  • Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems.
  • Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals.
  • Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs.
  • Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals.
  • Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teams.
  • Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates.
  • Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch.
  • Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements.
  • Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects.

Requirements

  • 5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization.
  • Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon).
  • Demonstrated ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plans.
  • Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project).
  • Knowledgeable in content authoring tools with AI integrations and review processes.
  • Excellent written and verbal communication, stakeholder facilitation, and change management methodology and skills.
  • Strategic thinker with the ability to balance big-picture planning with tactical execution.
  • Proven ability to build relationships and influence others to action.
  • The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.
Benefits
  • Annual bonuses and opportunities for merit-based raises and promotions
  • A mission-driven workplace where your impact matters
  • A team that invests in your development and success

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
learning operationsprocess managementprogram enablementproject managementgovernance frameworksLMS platformscontent authoring toolsAI integrationsworkflow designimpact measurement
Soft skills
collaborationcommunicationstakeholder facilitationchange managementstrategic thinkingrelationship buildinginfluencetransparencyaccountabilityownership