Order to Cash Analyst
The Coca-Cola Company
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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Tech Stack
About the role
- Claims Investigation & Resolution: Review and validate customer claims related to pricing, damages, delivery issues, or incorrect invoicing etc. Liaise directly with English-, French-, Spanish- or Italian-speaking customers and internal teams to gather documentation, evidence, and approvals.
- Financial Accuracy & Compliance: Post credit notes, adjustments, or other financial entries accurately in the ERP system (D365 preferred). Maintain supporting documentation for audit and compliance purposes. Adhere to internal controls and governance frameworks.
- Cross-functional Collaboration: Work closely with Sales, Supply Chain, Customer Service, and outsourced O2C teams to resolve disputes and improve processes covering for example Billing, Cash Application and Accounts Receivable/Collections.
- Process Improvement & Reporting: Identify trends and recurring issues in claims to recommend preventive measures. Contribute to continuous improvement projects aimed at streamlining O2C processes. Prepare reports and trackers for claims status, ageing, and resolution KPIs.
Requirements
- Bachelor’s degree in Finance, Business Administration, Accounting, or related discipline (or equivalent experience).
- 2–4 years’ experience in Order-to-Cash, Accounts Receivable, customer claims or deduction management in a multinational environment.
- Fluent (spoken and written) in English, or English and French, Spanish or Italian (German desirable).
- Working knowledge of ERP systems (D365 preferred) and Microsoft Excel.
- Strong analytical, problem-solving, and organisational skills.
- Excellent communication and interpersonal skills, with the ability to engage stakeholders in different countries.
- Attention to detail and ability to work under deadlines.
Benefits
- Provide a trajectory for career advancement through mentoring, educational platforms, and a borderless network of professionals.
- Foster a diverse and inclusive culture, where your identity and contributions are valued and celebrated.
- Invite you to partake in international experiences, global projects, and interact with multicultural teams.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims investigationfinancial accuracycomplianceaccounts receivablededuction managementprocess improvementreportinganalytical skillsproblem-solvingorganisational skills
Soft Skills
communication skillsinterpersonal skillsstakeholder engagementattention to detailability to work under deadlines
Certifications
Bachelor’s degree in FinanceBachelor’s degree in Business AdministrationBachelor’s degree in Accounting