Senior Manager, Global Mobility Experience
The Coca-Cola Company
full-time
Posted on:
Location Type: Office
Location: Atlanta • United States
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Salary
💰 $130,000 - $147,000 per year
Job Level
About the role
- Management of global vendors and Global Mobility policy interpretation, development and exceptions
- Serve as the primary point of contact for internal process partners and vendor‑generated experience queries
- Triage and resolve issues escalated by internal process partners or vendors
- Monitor query trends to identify recurring issues and recommend process or policy improvements
- Conduct regular vendor performance reviews
- Maintain strong relationships with vendors to drive continuous improvement
- Provide expert guidance to business stakeholders on the correct application of policies
- Manage end‑to‑end policy exception requests
- Ensure all exception requests are supported with required justification and routed to the correct authorised approver
- Maintain clear documentation of communications, decisions, and escalations for audit and compliance purposes
- Participate in cross-functional governance forums and continuous improvement initiatives
Requirements
- Bachelor's Degree
- 5 years of experience in relocation services delivery
- Management of outsourced vendor operations experience is desired
- Customer Relationship - Ability to facilitate and accelerate the business relationship based upon an understanding of the customer and services provided
- Strong communication skills
- Analytical skills – Analyze vendors performance and identified service breakdown and make decision on what has not worked, and propose / decide how to fix process issues
Benefits
- A full range of medical, financial, and/or other benefits, dependent on the position
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
vendor managementpolicy interpretationprocess improvementperformance reviewexception managementdocumentationanalytical skills
Soft Skills
communication skillscustomer relationship managementproblem-solvingstakeholder engagement
Certifications
Bachelor's Degree