Design, configure, and enhance ServiceNow HR Service Delivery (HRSD), Employee Center Pro, and related integrations
Collaborate with HR, IT, and business stakeholders to understand requirements, refine user stories, and translate them into technical designs for HRSD, Employee Center Pro, and related capabilities
Configure and customize HRSD (case management, lifecycle events, knowledge, and HR services) and Employee Center Pro experiences
Design and implement high-quality configurations and scripts that support performant and maintainable HR workflows
Perform unit testing, support UAT, and use tools such as Automated Test Framework (ATF)
Document technical designs, configurations, integrations, and run-books
Monitor, troubleshoot, and resolve incidents, defects, and performance issues related to HRSD, Employee Center Pro, and integrations
Build, enhance, and support integrations between ServiceNow and Workday using IntegrationHub, REST/SOAP APIs
Identify opportunities to automate manual HR processes and implement workflows that improve employee and HR productivity
Stay current on ServiceNow releases, HRSD and Employee Center Pro capabilities, and platform leading practices
Participate in agile ceremonies within the HR Product Team and contribute to platform standards, reusable patterns, and governance
Champion a user-centric mindset by leveraging analytics, feedback, and design input to iteratively improve HR experiences across the portal, mobile, and other channels

Requirements

3 plus years of ServiceNow development experience
2 years focused on HRSD or HR workflows is HIGHLY preferred
Experience in a global or complex HR environment; ServiceNow certifications (CSA, CAD, HRSD) and Workday or HR tech experience are highly preferred
Strong hands-on experience configuring and developing in ServiceNow HRSD (cases, HR services, lifecycle events, knowledge, and dashboards)
Experience building and maintaining Employee Center Pro portals, including catalog items, topic taxonomy, and page configuration in UI Builder
Proficiency with ServiceNow development tools: Flow Designer, IntegrationHub, business rules, client scripts, UI policies, notifications, and data imports/transform maps
Practical experience designing and supporting integrations between ServiceNow and Workday or other HR/enterprise systems using REST/SOAP APIs and IntegrationHub spokes
Understanding of data models for HR (worker, position, job changes) and how they flow between systems to support lifecycle events and accurate case data
Ability to troubleshoot integration failures, monitor data quality, and work with integration and security teams to resolve issues
Experience working in an agile product team, collaborating with HR, IT, and business SMEs to refine user stories and translate them into technical solutions
Ability to design user-centric portal experiences that prioritize clarity, speed to resolution, and intuitive navigation for employees and HR agents
Strong communication skills to explain technical options, constraints, and trade-offs in business-friendly language and to document designs and configurations clearly
Experience with testing practices (unit testing, UAT support, and ideally Automated Test Framework) and change management processes in an enterprise environment
Familiarity with platform governance: development standards, reusability, security, and role-based access controls in ServiceNow
A continuous-improvement mindset focused on optimizing HR processes, leveraging new platform features each release, and using feedback/analytics to guide enhancements.

Benefits

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow developmentHRSD configurationEmployee Center ProIntegrationHubREST APIsSOAP APIsFlow Designerbusiness rulesclient scriptsdata imports

Soft Skills

collaborationcommunicationtroubleshootinguser-centric designagile methodologycontinuous improvementanalytical thinkingdocumentationproblem-solvingstakeholder engagement

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified HR Service Delivery (HRSD)