The Cigna Group

Middle Market Client Experience Consultant

The Cigna Group

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New Jersey, New York • 🇺🇸 United States

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Salary

💰 $64,700 - $107,800 per year

Job Level

Mid-LevelSenior

About the role

  • Support Middle Market Client Manager’s strategic selling approach that best demonstrates Cigna Healthcare's value
  • Develop/Maintain a ‘Trusted Partner’ relationship with Client Managers
  • Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues
  • Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
  • Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations
  • Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition – may require broad organizational collaboration, influence, and escalation

Requirements

  • Bachelor’s degree, preferred.
  • Experience in health-related industry required
  • Knowledge of Cigna funding options, benefits structure, and platforms are preferred.
  • Ability to manage through systems and influence both external clients/brokers and internal matrix partners.
  • Salesforce & Knowledge Xchange experience, preferred.
  • Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required.
  • Strong oral and written communication skills required.
  • Strong presentation skills required.
  • Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required.
Benefits
  • several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
  • 401(k) with company match
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceKnowledge XchangeWordExcelPowerPointSharePointOutlook
Soft skills
communicationpresentationplanningorganizationalinfluence
Certifications
Bachelor’s degree
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