Client Services Specialist
Asset Living
Unity
Client Service Advocate
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $55,300 - $92,100 per year
Job Level
Mid-LevelSenior
About the role
- Support Account Executives with incoming inquiries from existing clients and brokers
- Gather critical information, assess inquiry complexity, and determine processing or escalation
- Interact professionally, set expectations on timelines, and provide status updates to clients and Account Executives
- Leverage internal resources and use independent judgment to resolve complex client inquiries
- Manage and monitor requests within internal systems and refer changes to appropriate support teams while maintaining oversight
- Develop and maintain effective business partnerships and coordinate with internal partners to meet client needs
- Partner with Account Executives to prepare client materials to educate, train and inform on benefits, services, and self-administration tools for billing and reporting
- Participate in feedback and information exchange sessions with key business partners
- Collaborate with other Client Service Advocates to operationalize and manage adoption of best practices
- Support Account Executives and Sales in achieving goals in persistency, profitability and growth
Requirements
- BA/BS Degree or equivalent previously related work experience
- Minimum of 4 years’ experience in client/customer service insurance environment
- Working knowledge of insurance products (Accidental Injury, Critical Illness and Hospital Care) preferred
- Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Access and Internet Explorer
- Self-motivated with ability to multi-task, manage and resolve issues
- Ability to navigate and develop relationships with all internal business partners
- Demonstrate active listening, written, and verbal communication and presentation skills
- Excellent organizational and time management skills with strong attention to detail
- Effective collaboration and problem-solving skills
- If working at home, internet connection must be cable broadband or fiber optic with speeds of at least 10Mbps download/5Mbps upload
Benefits
- eligible to participate in an annual bonus plan
- medical, vision, dental, and well-being and behavioral health programs starting on day one
- 401(k) with company match
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year and paid holidays
- Work at Home / remote work option (requires cable broadband or fiber internet with at least 10Mbps download/5Mbps upload)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client serviceinsurance productsAccidental InjuryCritical IllnessHospital CareMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Access
Soft skills
self-motivatedmulti-taskingactive listeningwritten communicationverbal communicationpresentation skillsorganizational skillstime managementattention to detailproblem-solving
Certifications
BA/BS Degree