The Cigna Group

Individual & Family Plans – Quality Review and Audit Manager

The Cigna Group

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $89,000 - $148,300 per year

Job Level

Mid-LevelSenior

About the role

  • Manage day-to-day performance of a team of coding auditors (~8) within Individual and Family Plans (IFP) Risk Adjustment Operations
  • Ensure delivery of accurate data and attainment of strategic objectives for risk adjustment
  • Ensure compliance with coding guidelines, federal and state regulations, and quality standards
  • Oversee external coding partners to meet accuracy standards and compliant application of coding rules
  • Develop and deliver coding education to address gaps or deficiencies
  • Participate in Risk Adjustment activities and projects and lead coding strategy and process improvement efforts
  • Own, develop, and implement coding projects supporting data submissions to government oversight agencies and internal & RADV audits
  • Lead cross-functional coding initiatives, liaise with matrix teams, and cultivate business partnerships
  • Coach, train, and hold team accountable for adherence to coding guidelines and HHS risk adjustment rules
  • Determine, monitor, and manage coding performance metrics; ensure 95%+ accuracy and compliant external partner performance
  • Manage KPIs, report trends and challenges to leadership, and recommend optimizations in technologies, programs, processes, and people
  • Serve as Subject Matter Expert for projects, lead platform implementations, and translate complex coding concepts into actionable guidance
  • Resolve complex coding and data challenges using independent judgment and drive removal of roadblocks

Requirements

  • High School diploma required; Bachelor’s degree or higher preferred
  • 5+ years minimum coding experience required
  • Certification by AHIMA or AAPC in one of: CPC, CCS-P, CCS-H, RHIT, RHIA
  • Certified Risk Adjustment Coder (CRC) certification preferred
  • Supervisory or management experience required
  • Knowledge of CMS RADV audits; 2+ years RADV coding experience preferred
  • Familiarity with HHS (PPACA) Risk Adjustment highly preferred
  • Proficiency with CMS/HHS regulations and policies related to documentation and coding (Inpatient and Outpatient)
  • HCC coding experience and Risk Adjustment knowledge strongly preferred
  • Strong interpersonal, presentation, and communication skills (written and verbal)
  • Strong analytical and organizational skills; detail-oriented
  • Problem-solving skills and ability to identify coding issues and develop solutions
  • Ability to provide clear guidance through change and in ambiguity
  • Ability to work independently and collaboratively; relationship management skills
  • Proficiency in Microsoft Excel, PowerPoint, Word, and Adobe Acrobat
  • If working at home, internet via cable broadband or fiber optic with at least 10Mbps download/5Mbps upload
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