Senior Manager, Global Service Partner Operations – Claims
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: Chattanooga • Arizona • Colorado • United States
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Salary
💰 $130,700 - $217,800 per year
Job Level
About the role
- Provide end‑to‑end leadership and oversight of GSP claim operations to ensure delivery against performance, quality, cost, and customer experience objectives
- Monitor and manage partner operational metrics, including days mail on hand, performance guarantees, quality outcomes, productivity, and staffing alignment
- Identify opportunities to expand outsourced scope, including onboarding and implementation of new GSP sites in alignment with enterprise strategy
- Deliver ongoing, proactive performance management to remove operational barriers, address risks, and drive continuous improvement
- Develop, execute, and monitor GSP action plans to address gaps in performance, quality, or compliance
- Provide consultative guidance to GSP leadership teams, ensuring alignment to Cigna processes, standards, and expectations
- Influence internal matrix partners to secure timely and appropriate support for GSP success
- Partner in the creation and delivery of executive‑level communications, executive summaries, and performance updates related to GSP operations
- Serve as a connector across Legal, Compliance, IT, Finance, Workforce Management, Global Enterprise, Sourcing, and third‑party vendors to drive alignment and execution
- Collaborate with Workforce Management to support long‑term planning, capacity modeling, and forecast changes impacting GSP operations
- Ensure accurate review, reconciliation, and timely payment of supplier invoices, maintaining strong financial controls and audit readiness
Requirements
- High School Diploma or GED required
- Bachelor's Degree or Advance Degree preferred
- Knowledge of Global Service Partner operational models, practices, and performance management frameworks
- 5+ years of Medical Claim Operations experience preferred; equivalent experience in vendor or partner management strongly considered
- Demonstrated success managing vendor relationships and identifying partnership opportunities that improve performance and scalability
- Proven experience working within highly matrixed organizations, collaborating with internal and external partners, including executive leaders
- Strong understanding of workforce capacity planning, forecasting, and financial modeling
- Ability to adapt quickly to changing priorities and operate effectively in ambiguous, fast‑paced environments
- Demonstrated ability to manage multiple priorities, deadlines, and competing demands with organizational agility
- Excellent written, verbal, and active listening communication skills
- Strong proficiency in Excel analysis and PowerPoint; ability to translate data into executive‑level insights
- Familiarity with eMOS tools
- Willingness to travel internationally
Benefits
- health-related benefits including medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Medical Claim OperationsVendor ManagementPerformance ManagementWorkforce Capacity PlanningForecastingFinancial ModelingData AnalysisExecutive-Level InsightsOperational MetricsContinuous Improvement
Soft Skills
LeadershipCollaborationCommunicationOrganizational AgilityAdaptabilityProblem SolvingInfluencingConsultative GuidanceTime ManagementActive Listening
Certifications
High School DiplomaGEDBachelor's DegreeAdvanced Degree