Clinical Safety Director
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: Bloomfield • Connecticut • United States
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Job Level
About the role
- Lead the implementation and advancement of enterprise clinical safety priorities across all care and health services delivery settings.
- Translate clinical safety strategy into actionable frameworks, programs, and operating practices that can be consistently applied across the organization.
- Serve as a subject matter expert in clinical safety, providing guidance on complex safety issues, emerging risks, and high-impact improvement opportunities.
- Partner with clinical and operational leaders to integrate safety expectations into care models, workflows, and patient-facing processes.
- Oversee clinical event reporting, investigation, and follow-up processes to ensure timely identification, escalation, and management of safety risks.
- Lead or provide expert oversight for root cause analyses, failure mode and effects analyses, and other structured reviews to identify system vulnerabilities and prevent recurrence.
- Ensure corrective and preventive actions are clearly defined, implemented, and monitored for effectiveness.
- Collaborate closely with legal, compliance, and fraud, waste, and abuse (FWA) teams to support appropriate documentation, internal review, and external reporting of safety-related events.
- Define and manage clinical safety performance indicators, including adverse events, serious safety events, and near-miss trends.
- Prepare and deliver clinical safety updates, analyses, and recommendations to leadership and governance forums, as appropriate.
- Lead the execution of organization-wide initiatives focused on reducing preventable patient harm, including medication safety, infection prevention and control, and diagnostic or care transition safety.
- Support the adoption of evidence-informed safety practices and standardized approaches across clinical programs and markets.
- Partner with clinical informatics and technology teams to ensure systems effectively support safety reporting, monitoring, and improvement.
- Support the advancement of high-reliability practices by reinforcing principles of safety science, human factors, and systems-based thinking.
- Act as a trusted advisor on clinical safety topics across the organization.
Requirements
- Clinical safety background with 5+ years of relevant experience.
- Clinical background (e.g., RN, PharmD) and patient safety certification (e.g., CPPS, CPHQ) preferred.
- Demonstrated experience in patient safety, quality, or clinical risk management, including responsibility for leading programs or initiatives at scale.
- Experience designing, implementing, or transforming a clinical or patient safety program, or overseeing an established program, to manage the full lifecycle of safety events (e.g., event reporting, triage, investigation, prioritization, mitigation, and tracking).
- Direct experience leading structured safety investigations (e.g., Root Cause Analysis, Common Cause Analysis, Apparent Cause Analysis) and proactive risk assessments (e.g., FMEA).
- Deep expertise in performance improvement methodologies and systems-based approaches to care delivery.
- Demonstrated ability to operate autonomously within a defined strategic framework, exercising sound clinical judgment and the ability to lead through influence in a matrixed environment, coaching and partnering with leaders outside of direct reporting relationships.
- Experience managing and developing safety, quality, or clinical risk management professionals (e.g., safety specialists, analysts).
- Strong analytical skills with experience using safety data to identify trends, prioritize risk, and drive system-level improvements.
- Strong communication, collaboration, and change management skills.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical safetypatient safetyquality managementrisk managementroot cause analysisfailure mode and effects analysisperformance improvement methodologiessafety event reportingsafety data analysisevidence-informed safety practices
Soft Skills
analytical skillscommunication skillscollaboration skillschange management skillsleadershipinfluencecoachingautonomystrategic thinkingpartnership
Certifications
CPPSCPHQ