The Cigna Group

Account Manager

The Cigna Group

full-time

Posted on:

Location Type: Hybrid

Location: St. Louis • Connecticut • Minnesota • United States

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Salary

💰 $75,200 - $125,300 per year

About the role

  • Responsible for ensuring clients and patients receive superior service
  • Manages the day-to-day client relationship
  • Accountable for core service delivery for clients working cross-functionally with all operational teams
  • Proactively reviews performance metrics to promote client satisfaction, profitability, and retention
  • Utilizes technology, tools, processes and resources to anticipate and exceed clients' needs and expectations
  • Collaborates with Account Directors on client activity, expectations, and service needs
  • Manages day-to-day client relationships through comprehensive knowledge of client’s benefit plan and product offerings
  • Daily interaction with clients, consultants and producers providing preventative consultation, analysis, and issue resolution associated with core services
  • Responsible for timely and accurate management and execution of all client benefit requests
  • Accountable for new group and specific product implementations

Requirements

  • Bachelor’s degree in related field or 11 to 14 years of experience
  • 5-8 years relevant experience with Bachelor’s Degree or Master’s degree and 3-5 years of relevant experience
  • Excellent PC skills including Microsoft Office and Internet experience
  • Excellent verbal and written communication and presentation skills
  • Strong analytical and problem solving skills
  • Strong focus on book of business client satisfaction and client retention results
  • Demonstrated ability managing projects, utilizing proven project management processes
  • Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
  • Ability to travel overnight up to 20%
Benefits
  • Medical
  • Vision
  • Dental
  • Well-being and behavioral health programs
  • 401(k)
  • Company paid life insurance
  • Tuition reimbursement
  • A minimum of 18 days of paid time off per year
  • Paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementanalytical skillsproblem solvingclient benefit management
Soft Skills
communication skillspresentation skillsclient satisfaction focusclient retentioncross-functional collaborationurgency in issue resolution
Certifications
Bachelor’s degreeMaster’s degree