The Cigna Group

Senior Technical Support Analyst

The Cigna Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $62,100 - $103,500 per year

Job Level

Senior

About the role

  • Ensure all content is accurate and compliant with product and regulatory requirements
  • Review state and federal legislation, product enhancements, and miscellaneous text from the State Filing team and enter updates into the DST system
  • Automate, code, and test language updates for the non‑Facets DST system, including impact analysis and ePro‑to‑DST variable mapping
  • Perform user acceptance and system acceptance testing to support scheduled monthly system releases
  • Contribute to operational and efficiency initiatives, including coding and testing
  • Support Contract Analysts with technical and training advice related to the DST System

Requirements

  • High school diploma or GED, required; bachelor’s degree preferred
  • Solid understanding of health plan products, benefits, funding types and other healthcare industry concepts and terminology, required
  • Knowledge of contract production using the DST System (Document Source Tool), highly preferred
  • Technical and navigational proficiency in the Microsoft Office suite (Excel, Outlook, Word) required; PowerPoint and Access preferred
  • Specific proficiency in MS Word, with emphasis on styles and formatting, preferred
  • Working knowledge of Basic Logical Coding Concepts, preferred
  • Excellent attention to detail with strong analytical and problem‑solving skills to support testing, implementation planning, and defect troubleshooting, required
  • Strong organizational skills for tracking progress across multiple projects, required
  • Demonstrates excellent communication and interpersonal skills, required
  • Ability to work effectively in a fast‑paced, complex environment while delivering high‑quality results and meeting project deliverables, required
Benefits
  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
codingtestingimpact analysisePro-to-DST variable mappingBasic Logical Coding Conceptsuser acceptance testingsystem acceptance testing
Soft Skills
attention to detailanalytical skillsproblem-solving skillsorganizational skillscommunication skillsinterpersonal skills
Certifications
high school diplomaGEDbachelor's degree